Host Monster negative review #37151 by orange@o... on Sep 2018
Host Monster got a negative review on
1500 North Priest Drive Suite 200, 2nd Floor
Tempe , AZ 84097 US
☎ Phone 866-573-4678
☎ Phone +1(801) 494-8462
📧 sales@h...-anonymous- ( orange@o... )
I had my web site on Hostmonster for over 3 years, and it was a nightmare. First off, they do throttling. They have patented technology for throttling the number of CPU cycles a customer's web site may use, and they use their throttling technology heavily. When your web site takes off and becomes popular, you will get email messages from visitors complaining that your site is down, and inaccessible. That's Hostmonster at work.
Hostmonster is an over-seller. Meaning: they do not have the resources needed to give what they sold you. They promised you the moon to get you to sign up with them, offering free and unlimited everything, and then they don't have the computers or the bandwidth to deliver on their promises. So they throttle your web site, and don't serve out the pages, or just serve them out very, very slowly.
They have, or had, when I was on it, a hard limit of 50,000 files. They offered unlimited storage, but with the gotcha that you could only have 50,000 files. Now that sounds like a lot, but it isn't. EVERYTHING counts. Every piece of spam email that you receive is a file, and if it has little graphics in the email, each image is another file. You can receive a bunch of spam email, and suddenly you are over the 50,000 files limit, so Hostmonster stops accepting email for you -- they just throw your email in the trash can. It doesn't matter if it was really important and not spam -- into the bit bucket, never to be seen again. NOT retrievable.
Then they will try to guilt-trip you when you have problems with their limits, complaining that you are using more than "your fair share" of the resources, and taking services away from somebody else. That's to cover for the fact that they are an over-seller. If using the services that you paid for causes pain to somebody else, it's the hosting company's fault, not yours. They sold you the services, and they are supposed to deliver, which they cannot do because they are an over-seller without enough resources.
Speaking of which, tech support sucks. No matter what the problem is, it's your fault because you are stupid and greedy. Or your code isn't optimized. Or you have too many files. Or your cgi-bin scripts are doing something wrong. Or you are doing something wrong. I have heard from many people that Hostmonster employs "tech support" people who are required to just read scripts that explain how all problems are caused by the customers.
DO NOT register your domain name with Hostmonster. They will charge you for registering the name, and then they register your domain name IN THEIR NAME. They OWN your domain name. (They say that they are "keeping it safe" for you. That's like letting the local junky "hold" your money for safekeeping.) If you decide to leave Hostmonster to move to a better hosting system, Hostmonster won't let you have your own domain name back. They will hold your domain names hostage.
(I use OMNIS.com for my name registrations. No problems, even after several years. I thank my lucky stars that I had already registered my domain names with Omnis before I moved my web site onto Hostmonster, so they couldn't claim my domain names.)
When I decided to leave Hostmonster, they were peppering me with notices to renew the hosting for another year or two, which I ignored, because I was getting a new host. They falsely told Paypal that I had authorized auto-renewal, which I most assuredly had never done, and they tried to suck a couple of hundred dollars out of my account (which wasn't in there). So Paypal tried to pull the money out of my bank account and caused overdraft fees, twice. It took me a couple of months of phone calls and getting letters and statements, to get the overdraft fees reversed. I've heard this before. Hostmonster routinely claims that it is authorized to auto-renew customers when they have not agreed to that. They are just money-grubbing.
By the way, Bluehost is the same company, under another name, and they do the same throttling.
Hostmonster is an over-seller. Meaning: they do not have the resources needed to give what they sold you. They promised you the moon to get you to sign up with them, offering free and unlimited everything, and then they don't have the computers or the bandwidth to deliver on their promises. So they throttle your web site, and don't serve out the pages, or just serve them out very, very slowly.
They have, or had, when I was on it, a hard limit of 50,000 files. They offered unlimited storage, but with the gotcha that you could only have 50,000 files. Now that sounds like a lot, but it isn't. EVERYTHING counts. Every piece of spam email that you receive is a file, and if it has little graphics in the email, each image is another file. You can receive a bunch of spam email, and suddenly you are over the 50,000 files limit, so Hostmonster stops accepting email for you -- they just throw your email in the trash can. It doesn't matter if it was really important and not spam -- into the bit bucket, never to be seen again. NOT retrievable.
Then they will try to guilt-trip you when you have problems with their limits, complaining that you are using more than "your fair share" of the resources, and taking services away from somebody else. That's to cover for the fact that they are an over-seller. If using the services that you paid for causes pain to somebody else, it's the hosting company's fault, not yours. They sold you the services, and they are supposed to deliver, which they cannot do because they are an over-seller without enough resources.
Speaking of which, tech support sucks. No matter what the problem is, it's your fault because you are stupid and greedy. Or your code isn't optimized. Or you have too many files. Or your cgi-bin scripts are doing something wrong. Or you are doing something wrong. I have heard from many people that Hostmonster employs "tech support" people who are required to just read scripts that explain how all problems are caused by the customers.
DO NOT register your domain name with Hostmonster. They will charge you for registering the name, and then they register your domain name IN THEIR NAME. They OWN your domain name. (They say that they are "keeping it safe" for you. That's like letting the local junky "hold" your money for safekeeping.) If you decide to leave Hostmonster to move to a better hosting system, Hostmonster won't let you have your own domain name back. They will hold your domain names hostage.
(I use OMNIS.com for my name registrations. No problems, even after several years. I thank my lucky stars that I had already registered my domain names with Omnis before I moved my web site onto Hostmonster, so they couldn't claim my domain names.)
When I decided to leave Hostmonster, they were peppering me with notices to renew the hosting for another year or two, which I ignored, because I was getting a new host. They falsely told Paypal that I had authorized auto-renewal, which I most assuredly had never done, and they tried to suck a couple of hundred dollars out of my account (which wasn't in there). So Paypal tried to pull the money out of my bank account and caused overdraft fees, twice. It took me a couple of months of phone calls and getting letters and statements, to get the overdraft fees reversed. I've heard this before. Hostmonster routinely claims that it is authorized to auto-renew customers when they have not agreed to that. They are just money-grubbing.
By the way, Bluehost is the same company, under another name, and they do the same throttling.
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