Host Matters positive review #10672 by Dave Van Rooy (dvanrooy@s...)
Host Matters got a positive review on
Host Matters
hostmatters.com is inactive, but is redirected to entirelydigital.com
7749 Normandy Blvd. #145-303
Jacksonville , FL 32221 US
☎ Phone +1 877 643 1083
📠 Fax +1 877 643 1083
📧 support@h...hostmatters.com is inactive, but is redirected to entirelydigital.com
Dave Van Rooy ( dvanrooy@s... )
I've been with HM for over 8 years now, and I can't say enough good about them. I started with shared hosting and 3 years ago moved to dedicated server with them. Their support is top-notch -- responsive and reliable in all my experience . I'm surprised to read John Jones review where he refers to slow and sarcastic responses -- I've never had any such. His problems too were encountered at night, but that is the time I am more likely to contact support since I live in Bali (12 hours ahead of EDT) and do prefer to work in my daytime (HM's nighttime).
A good percentage of the time, Annette, the owner responds to requests/support items personally. Otherwise the staff is knowledgeable and responsive -- one hour is a long wait for a response.
Up-time has been very good and they have been very helpful in support requests where my technical knowledge was lacking -- they'd take it over. The few downtimes there were, were quickly resolved and explained.
After being with several other web-hosts, HM has been a real bright spot in terms of service and support.
A good percentage of the time, Annette, the owner responds to requests/support items personally. Otherwise the staff is knowledgeable and responsive -- one hour is a long wait for a response.
Up-time has been very good and they have been very helpful in support requests where my technical knowledge was lacking -- they'd take it over. The few downtimes there were, were quickly resolved and explained.
After being with several other web-hosts, HM has been a real bright spot in terms of service and support.
87 out of 91 users found this review to be helpful!