Host Department negative review #7469 by James (james@o...) on 2009
Host Department got a negative review on
Host Department
hostdepartment.com is inactive webhosting company!
110 Meadowlands Pkwy Suite 100
Secaucus , NJ NJ 07094 US
☎ Phone (866) 887-4678
📧 hostdepartment.llc@g...hostdepartment.com is inactive webhosting company!
James ( james@o... )
Wow.... Where do I start? THIS IS THE WORST HOSTING COMPANY I HAVE EVER SEEN IN MY LIFE!!! When I first signed up with them, I actually used their dismal email service, but the email servers were always "down" or being "upgraded". So then I changed to Google Apps for Domains, and signed all my customers up too. No problems until August of this year, then the defacements started. Great. So I go in and fix that damage in my account, very embarrassing. Fast forward to 2 weeks ago, DEFACED AGAIN! This is where it got really bad. After about a week of excuses I am now attempting to cancel my account because the support is now GONE. All they have now is excuses, NO FTP to repair the new damage. No help at all. To top it all off, the Cancel Account link is BROKEN!! It’s too bad this company fell apart this fast on me, and it’s too bad they don’t care. Hello new webhost, goodbye ESL and broken crap!
EXCUSE 1
Dear Valuable Clients, Unfortunately due to sudden Trojan virus attack and malware injections in server we were forced to run a sytem check utility, anti-virus scan to protect other files from getting affected. As a result of this the infected files are all removed from server. If any of your web files found missing kindly re-upload the missing files through FTP to avoid site downtime. Even though the server was fully optimized and secured, from server audit report we came to know that permission vulnerability and Perl script executions are the main cause of this infection. So please make sure that you set right permission 644 for files and 755 for directories in your web directory and periodically reset FTP password to a complex one such that no one can guess it. For any further clarification feel free to contact us through Live Chat or ticketing system. We regret for any inconvenience caused because of this. Thanks for your co-operation.
EXCUSE 2 AFTER A WEEK
Hello, The network hazard has been completely isolated and the security audits were efficient. We deeply regret for the downtime caused and as a final measure, the network is being reconfigured in order increase the security twofold and as a result you might still experience a latency and intermittent downtime for the next 24 hours. This is to ensure the reliability and to balance the network even under a critical load. We really appreciate your cooperation. Regards, Johnny Support Department Hostdepartment LLC http://www.hostdepartment.com
EXCUSE 3 AFTER 9 DAYS AND CANCELLATION THREAT
Dear Customer, Greetings from Host Department. We are aware that you have been frustrated with the services provided to you by us in the past two weeks. We accept that our service has been not been to the mark. We would like to explain the reason for the network delay and subsequent denial of services to our customers. As you know we have recently changed our customer support operations to a different vendor which has not gone well with the previous provider. Armed with information of the network architecture of our hosting center, in collusion with some external miscreants, for some reason which is only known to them, have unleashed a serious DDOS attack on our facility. We have been trying to recover segment by segment of our network from the aftermath of this attack. The task has been so enormous and we where not been able to fathom the impact of the attack. Our deadlines had to be extended as our initial estimations proved futile. We are still confident of bringing back the network to our earlier glorious days. We request you to bear with us in our distress and assure you to extend a credit of $10 to all our customers in lieu of the frequent outages for the past 2 weeks. We apologize for the inconvenience caused to you and assure you the same quality of service to be restored at the earliest. We are grateful for your cooperation provided to us so far and hope to continue our relationship with you. Warm Regards, Thomas
THESE EXCUSES DON'T EVEN REFLECT THE 25 EMAILS FOR SUPPORT I HAVE SEND OVER THE PAST 2 WEEKS. THESE ARE THE ONLY RESPONSES I HAVE RECEIVED AND NOW THEIR AUTO-RESPONDER FOR THEIR SUPPORT MAIL IS DOWN. LOL.
EXCUSE 1
Dear Valuable Clients, Unfortunately due to sudden Trojan virus attack and malware injections in server we were forced to run a sytem check utility, anti-virus scan to protect other files from getting affected. As a result of this the infected files are all removed from server. If any of your web files found missing kindly re-upload the missing files through FTP to avoid site downtime. Even though the server was fully optimized and secured, from server audit report we came to know that permission vulnerability and Perl script executions are the main cause of this infection. So please make sure that you set right permission 644 for files and 755 for directories in your web directory and periodically reset FTP password to a complex one such that no one can guess it. For any further clarification feel free to contact us through Live Chat or ticketing system. We regret for any inconvenience caused because of this. Thanks for your co-operation.
EXCUSE 2 AFTER A WEEK
Hello, The network hazard has been completely isolated and the security audits were efficient. We deeply regret for the downtime caused and as a final measure, the network is being reconfigured in order increase the security twofold and as a result you might still experience a latency and intermittent downtime for the next 24 hours. This is to ensure the reliability and to balance the network even under a critical load. We really appreciate your cooperation. Regards, Johnny Support Department Hostdepartment LLC http://www.hostdepartment.com
EXCUSE 3 AFTER 9 DAYS AND CANCELLATION THREAT
Dear Customer, Greetings from Host Department. We are aware that you have been frustrated with the services provided to you by us in the past two weeks. We accept that our service has been not been to the mark. We would like to explain the reason for the network delay and subsequent denial of services to our customers. As you know we have recently changed our customer support operations to a different vendor which has not gone well with the previous provider. Armed with information of the network architecture of our hosting center, in collusion with some external miscreants, for some reason which is only known to them, have unleashed a serious DDOS attack on our facility. We have been trying to recover segment by segment of our network from the aftermath of this attack. The task has been so enormous and we where not been able to fathom the impact of the attack. Our deadlines had to be extended as our initial estimations proved futile. We are still confident of bringing back the network to our earlier glorious days. We request you to bear with us in our distress and assure you to extend a credit of $10 to all our customers in lieu of the frequent outages for the past 2 weeks. We apologize for the inconvenience caused to you and assure you the same quality of service to be restored at the earliest. We are grateful for your cooperation provided to us so far and hope to continue our relationship with you. Warm Regards, Thomas
THESE EXCUSES DON'T EVEN REFLECT THE 25 EMAILS FOR SUPPORT I HAVE SEND OVER THE PAST 2 WEEKS. THESE ARE THE ONLY RESPONSES I HAVE RECEIVED AND NOW THEIR AUTO-RESPONDER FOR THEIR SUPPORT MAIL IS DOWN. LOL.
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