Green Geeks review #7051 by Sofia Calderon (sofia_idiel@y...) on 2009
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...Sofia Calderon ( sofia_idiel@y... )
I was VERY happy with this hosting service... for the first month. I have a reseller account, and one of my clients started having problems to recieve her company´s emails. Her crew only uses webmail, WHICH I SPECIFICALLY ASKED ABOUT in the pre sales questions.
We were adviced to use roundcube. BUT we could NEVER get it to save the configurations, as well as other minor problems. The support crew, while polite and prompt, were not able to solve it, and adviced us to change to squirrell. We did. We started having problems with html configurations almost inmediately (emails would get to the consumer in html code, with tags, almost unreadeable)
Yes, they DO answer within half an hour. (forget the "online" chat. they will always send you the email system if is anything more complicated than 2+2) but all we got was "this has been scalated to level 2" then to level 3. At which point we were adviced to use OUTLOOK.
Here are a few lines from their "support" email:
> It's an issue with the software, and basically since we don't develop the
> software, not much we can do. We suggest using Outlook or some other mail
> client that can handle this properly.
>
> --
> Derek Di Benedetto
> Customer Support
> GreenGeeks, LLC
(we wrote, saying, yet again, that OUTLOOK was NOT an option)
we got this:
> Your ticket was resolved. Ticket Closed.
>
> --
> Josh Dargie
> Customer Service
> GreenGeeks, LLC
> http://www.greengeeks.com
¿? any explanations ? apologies? nothing! then emails stopped getting through all together... at which point we were adviced... guess what. to go back to Roundcube.
We asked if the previous problems have been solved.
we got this:
As far as I know there are no more issues with Roundcube. The issues that were there would not have affected sending out HTML.
Thank you.
Karl Davids
(no testing, they are not sure.)
since we are not going to risk sending the client BACK to round cube is we are not certain this would work, we are changeing hosting providers. But guess what, we have gotten NO asnwer what so ever on the refund request.
I stronly advice you to be really, really careful when considering this hosting provider.
thanks.
Sofia Calderon
>
We were adviced to use roundcube. BUT we could NEVER get it to save the configurations, as well as other minor problems. The support crew, while polite and prompt, were not able to solve it, and adviced us to change to squirrell. We did. We started having problems with html configurations almost inmediately (emails would get to the consumer in html code, with tags, almost unreadeable)
Yes, they DO answer within half an hour. (forget the "online" chat. they will always send you the email system if is anything more complicated than 2+2) but all we got was "this has been scalated to level 2" then to level 3. At which point we were adviced to use OUTLOOK.
Here are a few lines from their "support" email:
> It's an issue with the software, and basically since we don't develop the
> software, not much we can do. We suggest using Outlook or some other mail
> client that can handle this properly.
>
> --
> Derek Di Benedetto
> Customer Support
> GreenGeeks, LLC
(we wrote, saying, yet again, that OUTLOOK was NOT an option)
we got this:
> Your ticket was resolved. Ticket Closed.
>
> --
> Josh Dargie
> Customer Service
> GreenGeeks, LLC
> http://www.greengeeks.com
¿? any explanations ? apologies? nothing! then emails stopped getting through all together... at which point we were adviced... guess what. to go back to Roundcube.
We asked if the previous problems have been solved.
we got this:
As far as I know there are no more issues with Roundcube. The issues that were there would not have affected sending out HTML.
Thank you.
Karl Davids
(no testing, they are not sure.)
since we are not going to risk sending the client BACK to round cube is we are not certain this would work, we are changeing hosting providers. But guess what, we have gotten NO asnwer what so ever on the refund request.
I stronly advice you to be really, really careful when considering this hosting provider.
thanks.
Sofia Calderon
>
Unfortunately this reseller was unable to use the webmail systems we provide to their satisfaction. Through our cPanel we provide Horde, Squirel and Round Cube webmail. Each of these webmail systems are provided through 3rd parties and are available free in our email systems. Our servers are configured exactly as the specifications are required for the webmail to work.
Unfortunately the internal structure and functionality of webmail is not as sophisticated as you see in other email clients. I personally use Squirel mail while on the road but I make sure to backup to my outlook account when I am back at the office.
We worked with Sophia to try to allow her client to do what they had intended to do with the webmail system however as also advised her that the best way for her to move forward was to use a different mail client to do the specific things she wanted to do which webmail is not best suited for.
Sofia's account is closed and refunded per her request.
Thank you,
Trey Gardner
Green Geeks
Marketing representative (trey@greengeeks.com, ).
Unfortunately the internal structure and functionality of webmail is not as sophisticated as you see in other email clients. I personally use Squirel mail while on the road but I make sure to backup to my outlook account when I am back at the office.
We worked with Sophia to try to allow her client to do what they had intended to do with the webmail system however as also advised her that the best way for her to move forward was to use a different mail client to do the specific things she wanted to do which webmail is not best suited for.
Sofia's account is closed and refunded per her request.
Thank you,
Trey Gardner
Green Geeks
Marketing representative (trey@greengeeks.com, ).
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