Green Geeks review #24597 by Vyacheslav Trotsak (trotsak@g...)


Green Geeks got a negative review on and one official response on
greengeeks.com
Green Geeks
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810
US
☎ Phone 1-877-326-7483
Customer review #24597
1/10
Vyacheslav Trotsak ( trotsak@g... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
fraud

Very bad hosting for drupal sites

I have got message from this company at Jan 10 -

"Hello Vyacheslav,

It has come to our attention that your user interper has been using excessive resources and your account has been suspended to prevent further service interruption for other customers.

###
###

Right now, you have the option of optimizing or fixing the issue to prevent this from occurring again. If optimizing/fixing the issue doesn't prevent the issue from reoccurring, it means that your account is no longer suitable for the shared hosting environment and you will need to find another web hosting provider. For this, you have two options:

#1. You can be provided with a pro-rated credit and upgrade to our Virtual Private Server service which will allow your heavier site to run on its own segmented virtual slice of a server. See full details here: http://www.greengeeksvps.com/. This means that other customers cannot affect you, and you cannot affect other customers. This is your best option as you'll only end up having further issues with other shared hosting providers. We will also provide you with full migration service to the VPS free of charge.

#2. We can provide you with a pro-rated refund and a full backup of your account which you can take to a web host of your choice. I strongly suggest going with #1 as it's the best option for your web site.

Please let us know how you wish to proceed.

Please get back to us if you need any further assistance and let us know how else we can help.

Thank you and have a great day,

Andrey C.
GreenGeeks Support Team"

I have choosen #2, they have back up account but where is my refund?
Hello Vyacheslav,

I'm sorry that you had issues with our web hosting service. Your account was hosted on our shared hosting platform in which you're given specific computing resources. If your website exceeds those resources, our software will prevent your account from affecting service to our other customers.

Here is an detailed explanation of how resource usage can affect your website: https://kb.greengeeks.com/5267/how-does-resource-usage-affect-my-website/.

All shared hosting providers use this technology and in the case where you've outgrown the shared hosting environment, we recommend that you upgrade.

If you have any further questions, do not hesitate to contact me at tj@greengeeks.com.

Marketing representative (trey@greengeeks.com, ).

97 out of 106 users found this review to be helpful!

WhiteWolf ( -no email- ) review | Kevin Owen ( kevinowen@p... ) review