Green Geeks negative review #16615 by Serra (serra@l...) on May 2011
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...Serra ( serra@l... )
I'd like to caution anyone considering Green Geeks. There are plenty of hosts to choose from with reasonable technical stats, and if you are the type of person who occasionally makes a mistake or misunderstands something you'd be better off somewhere else. I have been hosting with them for almost 2 years at this point, and have called in about issues a handfull of times. Not once have I felt good when I got off the phone.
They boast outstanding customer service on their front page, but every phone call leads to an operator saying "I'm sorry, you'll have to fill out an online ticket. I can not help you over the phone." More than once, I've gotten really condescending answers to my tickets that were not even addressing the real issue. When I had a billing issue and didn't notice there was a problem for a couple of months, they refused to refund the months of service that I did not use.
I'll be leaving at the end of my 2 year prepaid term. Although the website has been running smoothly and the price is right, the stress of dealing with this company is not worth it.
They boast outstanding customer service on their front page, but every phone call leads to an operator saying "I'm sorry, you'll have to fill out an online ticket. I can not help you over the phone." More than once, I've gotten really condescending answers to my tickets that were not even addressing the real issue. When I had a billing issue and didn't notice there was a problem for a couple of months, they refused to refund the months of service that I did not use.
I'll be leaving at the end of my 2 year prepaid term. Although the website has been running smoothly and the price is right, the stress of dealing with this company is not worth it.
This is Trey Gardner, CEO of GreenGeeks.
In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.
I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.
In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these cases will create disputes between GreenGeeks and some of our customers and some of these disputes find themselves here. In every case we work to be as fair to the customer as possible and to help them resolve their case with us or to assist them to move to a different type of provider.
As you will find in my past responses, in every case I have left my email, Trey@GreenGeeks.com and have asked that any customer who has an issue with our company and cannot find a resolution with our technical staff or our quality assurance team should contact me directly and I will get involved to make sure that any client's needs are met or that we do everything we can to assist the client and help them get to the right solution for them, sometimes for instance a client will need a dedicated server and we refer them to our server co-location center.
I hope that this entry to this client's criticism, while not directly speaking of their situation and our resolution will serve as an indicator of what as a company we can do for your web hosting needs and our attention to going the extra mile to service our clients.
Thank you for your time & consideration,
Trey Gardner
CEO GreenGeeks.com
Trey@GreenGeeks.com
Marketing representative (trey@greengeeks.com, ).
In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.
I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.
In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these cases will create disputes between GreenGeeks and some of our customers and some of these disputes find themselves here. In every case we work to be as fair to the customer as possible and to help them resolve their case with us or to assist them to move to a different type of provider.
As you will find in my past responses, in every case I have left my email, Trey@GreenGeeks.com and have asked that any customer who has an issue with our company and cannot find a resolution with our technical staff or our quality assurance team should contact me directly and I will get involved to make sure that any client's needs are met or that we do everything we can to assist the client and help them get to the right solution for them, sometimes for instance a client will need a dedicated server and we refer them to our server co-location center.
I hope that this entry to this client's criticism, while not directly speaking of their situation and our resolution will serve as an indicator of what as a company we can do for your web hosting needs and our attention to going the extra mile to service our clients.
Thank you for your time & consideration,
Trey Gardner
CEO GreenGeeks.com
Trey@GreenGeeks.com
Marketing representative (trey@greengeeks.com, ).
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