Green Geeks negative review #11972 by Sebastien (sebhijp@g...)


Green Geeks got a negative review on and one official response on
greengeeks.com
Green Geeks
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810
US
☎ Phone 1-877-326-7483
Customer review #11972
1/10
Sebastien ( sebhijp@g... )
Time Hosted under 1 month
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Sitecloud.com

When i got the advertise mail from sitecloud.com i was so exiting , i am thinking "wow cloud on amazon ec2" for moderate price i jumped on the offer.
Big mistake in my case...
1-Have to pay 40usd for dedicated IP for 1 year twice price justhost or hostgator..anyway i took is not a big deal coz they install ssl for free.
2-they do not install ssl well, i contact them they fix
3-Take care of advertise the chat support is just a joke, exept if u want to sign in they are always saying "please contact the support by mail" they will cearly never help u"
4-My website is super slow terrible i regret my ex hoster is a chance i do not cancel yet, so i try to find why is slow. And mister karl (24h later) reply to me the problem is my website is poor coding thats why Lol and re-lol my website is not slow before in 3,95usd plan... so i use a soft can compare my website on sitecloud and this same installed in my ex server...with photo, proof...and this wonderfull message "502 Bad Gateway The server returned an invalid or incomplete response.
And finally they replied "
I am looking into this further, for potential session file lock contention slowing things down on your site. I will update you when I have some findings."In the same moment i have a ssh problem too, i opened a second ticket . fot bot ticket the do not repied since 72h and 96 now...and when i insist they reply to me Hello,
"Then you're altering the subject line, please refrain from doing that.

Karl D.
SiteCloud Technical Support"

Good to treat customer like this no?? and the top is impossible to cancel...when u ask them how to cancel (support and chat ) they do not reply to this question always say "we will reply u soon "

So i decide to cancel from other way ohh i found the url

http://www.sitecloud.com/support/kb/search.php?include_categories=1&query=cancel&submit=Search

http://www.sitecloud.com/cancel/

As u can see unfortunetly is not working...

Forget this hoster have a lot of better solution

BTW i receive new invoice to pay today (2 week before) seems billing service is efficient lol...
This is Trey Gardner, CEO of SiteCloud responding to this review.

Thank you for reading our reply to Mr Sebastien's review of our service.

I have further responded to this former client's other review which he posted and which you can find above under the 8-25-10 date for "SEB"

Mr Sebastien had an issue with his site running on our platform due to coding issues he had on his sites and which we asked him to fix. This does not however explain the slow responses that Mr Sebastien claims regarding our support personnel.

I have been working with our lead technical manager to review all of the communication we had with Mr Sebastien to find out if there were any gaps on our side for support services, we have found a couple of instances and have disiplined the individual we feel should have been more current with the support to Mr Sebastien.

In addition Mr Sebastien complains that we charge $40 for a dedicated IP address, which most hosts charge and which is a cost that comes from the co-location facility, in this case Amazon.com and which we must pass that cost to those consumers.

Mr Sebastien's account has been closed and refunded per his request and we wish him well with his web site projects.

Thank you,
Trey Gardner
CEO
SiteCloud

Marketing representative (trey@greengeeks.com, ).

78 out of 82 users found this review to be helpful!

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