Green Geeks positive review #11137 by benny Kusman (bennykusman@b...)
Green Geeks got a positive review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...benny Kusman ( bennykusman@b... )
Just because i want to do something for environment, i started to sign up for greengeeks. The feature is good,unlimited space and bandwidth, but the customer service is just lack of knowledge and seems not to understand about hosting. Only level 3 support is the good cust service but it's not easy to contact them. Multiple times i alerted their team that the server load is more than 2 or 3, but they seems to say there is nothing wrong and yet my clients web started to slow down.
Overall, choose other hosting companies that provide knowledgeable cust service.
Overall, choose other hosting companies that provide knowledgeable cust service.
This is Trey Gardner CEO of Green Geeks.
I have been going over the 30 separate trouble tickets that Benny submitted to our staff within the 2 1/2 month period he was a customer of ours. I have found no instance of any type that our staff did not fully and accurately answer Benny's multiple questions which included whether the pictures on our web site were our servers or pictures provided by our co-location facility SingleHop. In fact those pictures are of some of the servers in the Singlehop facility (incase you like Benny were curious about that aspect of our business).
I have gone over the tickets from Benny to our admins that the server loads were high and I have checked our records during those times on the server Benny was on RS9 and I have found no instances nor have our admins of the delays he referred to. In addition checking the trouble tickets during the times he referenced and cross referencing them with anyone complaining about RS9 at that time we could find no other instances of communication.
Benny's address is listed in Singapore and we host several thousands of clients in Asia, Australia etc, some of whom are on the server RS9 and we have not seen similar complaints.
Thank You,
Trey Gardner
Marketing representative (trey@greengeeks.com, ).
I have been going over the 30 separate trouble tickets that Benny submitted to our staff within the 2 1/2 month period he was a customer of ours. I have found no instance of any type that our staff did not fully and accurately answer Benny's multiple questions which included whether the pictures on our web site were our servers or pictures provided by our co-location facility SingleHop. In fact those pictures are of some of the servers in the Singlehop facility (incase you like Benny were curious about that aspect of our business).
I have gone over the tickets from Benny to our admins that the server loads were high and I have checked our records during those times on the server Benny was on RS9 and I have found no instances nor have our admins of the delays he referred to. In addition checking the trouble tickets during the times he referenced and cross referencing them with anyone complaining about RS9 at that time we could find no other instances of communication.
Benny's address is listed in Singapore and we host several thousands of clients in Asia, Australia etc, some of whom are on the server RS9 and we have not seen similar complaints.
Thank You,
Trey Gardner
Marketing representative (trey@greengeeks.com, ).
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