Globat negative review #10268 by Kevin on Apr 2010


Globat got a negative review on
Globat
10 Corporate Drive, Suite #300
Burlington , CA 01803
US
☎ Phone +1.877.245.6228

globat.com is inactive, but is redirected to ipage.com
Customer review #10268
1/10
Kevin ( -no email- )
Time Hosted 6 mo. to 1 year
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Thank you for contacting support. Please be prepared to answer your Security Question when we begin
chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at
the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into
your account now to set it up. Thank you. Please hold for the next available operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Aldred Robinson'
Aldred Robinson: Hi Kevin. I apologize for the wait time. My name is Aldred Robinson, how are you today?
Kevin T: Hi Aldred
Aldred Robinson: How can I help you today?
Kevin T: Can you tell me what the hell is happening to my websites?
Kevin T: Steven Davidson promised me that it will be up WITHIN 24 hours
Aldred Robinson: I apologize for any inconvenience this has caused you.
Kevin T: and it's still not up yet
Aldred Robinson: One of our specialists are currently reviewing your account and will activate your account
as soon as possible.
Kevin T: how soon????
Kevin T: it's been more than 24 hours and you guys are still saying the same thing to me over and over
again??
Kevin T: what's there to be done, what's the problem, please tell me
Aldred Robinson: Our previous records show that you had contacted us via chat and confirmed that you had
deleted the file 'xyz' from your account.
Kevin T: yes yes yes
Kevin T: and then?
Kevin T: what else is there to be done?
Kevin T: it's been deleted long long time
Aldred Robinson: Our specialists are reviewing other contents of your account and will activate your account
as soon as possible.
Kevin T: how long??
Kevin T: we're doing business here
Kevin T: and i was promised that it will be back up within 24 hours
Kevin T: why do you need more time?
Aldred Robinson: Once the ticket is updated with the more information; our specialists will resolve it within 24 to 48 hours.
Aldred Robinson: Unfortunately, I can not provide you the exact time frame.
Aldred Robinson: We will try to resolve your issue as soon as possible.
Aldred Robinson: Thank you for your patience.
Kevin T: why can't they settle the problem now?
Kevin T: what else is there to do?
Kevin T: i've already deleted the file as instructed
Kevin T: can you guys just switch it back on now?
Kevin T: and it's already more than 24 hours now
Aldred Robinson: Unfortunately, it is not possible.
Aldred Robinson: We do have some procedure to follow.
Kevin T: so this is the service that we paid for
Aldred Robinson: As I mentioned that our specialists are reviewing your account and checking other contents of your account.
Kevin T: checking the account needs 48 hours
Aldred Robinson: We will activate your account as soon as possible.
Aldred Robinson: No, we will try to resolve your issue within our resolution time.
Aldred Robinson: However, I can not provide you the exact time frame.
Kevin T: Steven Davidson promised me within 24 hours too, but you guys just ignored what was
promised
Aldred Robinson: Kevin, I do understand your frustration.
Aldred Robinson: Unfortunately, I do not have the access to activate your account.
Aldred Robinson: One of our specialists will activate your account as soon as possible.
Kevin T: We are truly disappointed with your service and turn around time
Aldred Robinson: I have already updated the ticket#xxxxxxx with your message.
Kevin T: yes please
Aldred Robinson: Our specialists will activate your account as soon as possible.
Aldred Robinson: Do you have any other inquires?
Kevin T: I don't think you are able to help me at all.

it took them more than 30 minutes to pick up the web chat.
can you imaging how furious i am when my website is down for more than 24 hours and i (and them) can do nothing about it?

77 out of 81 users found this review to be helpful!

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