Game Server Kings negative review #47157 by -anonymous- on May 2020
Game Server Kings got a negative review on
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Technical Service Evaluation and Review
Our small game development company has been testing GSK's hosting services for a little over six months now. Here are some of our findings:
1. We utilized different server sizes, feature configurations and numbers of servers deployed for our testing purposes.
2. We tested server processing (calculation) performance levels, sustained server/network operations, alert signalling, support staff response and issue resolution timing.
Testing Notes:
1. While the customer support staff we interacted with all seemed very dedicated and willing to assist, their efforts were regularly stymied by the performance of the actual hosting service itself and delays in communications.
2. We observed high network latency at times (>36.8 ms average over several hours), but generally experienced good connectivity.
3. The provided Game Management Console (GSK TCAdmin) is significantly simplified in the shared-server implementation. This is beneficial to new owners/admins/mods but somewhat limiting for experienced administrators, developers and technicians.
Summary Results:
The results of our six month trial period seem to indicate that GSK is an excellent platform for beginner and hobbyists level customers who have some previous experience in game server hosting.
However, for those starting a professional or subscription-based service, GSK may actually make an already difficult task of building a loyal commercial audience and following extremely laborious.
Engaging with your membership to explain or compensate them for extensive downtime hours (>80hrs in Q1 2020) is unlikely to be conducive to your overall success. It may even result in much higher support costs due to increased incident communication requirements between your staff and your membership.
Additionally, these ongoing service issues (consisting largely of server/network hardware failures and unannounced maintenance or upgrades requiring restart) further complicate attaining success with online game performance reporting agencies (BattleMetrics, etc...), hosted game review sites (e.g.: hosting.review) and other resources important for building and maintaining an audience.
Our small game development company has been testing GSK's hosting services for a little over six months now. Here are some of our findings:
1. We utilized different server sizes, feature configurations and numbers of servers deployed for our testing purposes.
2. We tested server processing (calculation) performance levels, sustained server/network operations, alert signalling, support staff response and issue resolution timing.
Testing Notes:
1. While the customer support staff we interacted with all seemed very dedicated and willing to assist, their efforts were regularly stymied by the performance of the actual hosting service itself and delays in communications.
2. We observed high network latency at times (>36.8 ms average over several hours), but generally experienced good connectivity.
3. The provided Game Management Console (GSK TCAdmin) is significantly simplified in the shared-server implementation. This is beneficial to new owners/admins/mods but somewhat limiting for experienced administrators, developers and technicians.
Summary Results:
The results of our six month trial period seem to indicate that GSK is an excellent platform for beginner and hobbyists level customers who have some previous experience in game server hosting.
However, for those starting a professional or subscription-based service, GSK may actually make an already difficult task of building a loyal commercial audience and following extremely laborious.
Engaging with your membership to explain or compensate them for extensive downtime hours (>80hrs in Q1 2020) is unlikely to be conducive to your overall success. It may even result in much higher support costs due to increased incident communication requirements between your staff and your membership.
Additionally, these ongoing service issues (consisting largely of server/network hardware failures and unannounced maintenance or upgrades requiring restart) further complicate attaining success with online game performance reporting agencies (BattleMetrics, etc...), hosted game review sites (e.g.: hosting.review) and other resources important for building and maintaining an audience.
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