Futured Hosting negative review #17258 by pmdesign (pdarnell@p...)


Futured Hosting got a negative review on and one official response on
Futured Hosting
1 Shantibagh, Outer Circular Road
Dhaka , 1217
BD
☎ Phone (+88) 01722-999209

futuredhosting.com is inactive webhosting company!
Customer review #17258
1/10
pmdesign ( pdarnell@p... )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Futured Hosting Sucks

If you are thinking of purchasing hosting from futuredhosting.com please take a minute and read this.

On 6/19/2011 I purchased the Diamond Reseller Hosting plan for 12 months ($100.00). I use FrontPage to publish the majority of my clients web sites and futuredhosting.com offered cpanel/WHM accounts and I knew that FrontPage was generally an option. There was no actual reference to FrontPage being available or not available on the futuredhosting.com web site.

I submitted a trouble ticket to tech support on 6/21/2011. Tech support responded on 6/22/2011 stating that the FrontPage issue should be fixed and asked me to try to publish again. I did and it still didn't work. I replied to the ticket and let them know it still didn't work.

Since I hadn't heard anything from Tech Support since my reply I submitted another Trouble Ticket explaining the issue again. The response from Tech Support was that they didn't support FrontPage any longer and I should use FTP to upload my web files.

This was not acceptable for me since I use FrontPage almost exclusively and like the product. I requested that they issue me a refund since I was still within the 7 day window for their money back guarantee. They refused to issue me a refund, basically because it was my fault I didn't read the features close enough.

I may not get a refund from them but I have created a complaint site to let everyone know the crappy service that they can expect from this company. To review all the tech support emails and decide for yourself just go to futuredhostingsucks.com.

PS their server up time is terrible!
The anti website http://www.futuredhostingsucks.com/ have everything about your issue. Our responses are clearly written there. Everyone will understand what or where is the problem. As we told you, when you use frontpage for all your needs, why didn't you ask us for that as nowhere is written that we offer Frontpage option.

This review is something we are not gonna count or ever care. You rated us 0.5 in all. You just can't rate us 0.5 for features, cost, control panel or even customer relation. You can see other reviews here and compare with yours.

And did you said that our server uptime is terrible? Sorry to say, but you are the most dishonest customer we have ever had. You used our hosting hardly for only max 7 days. We haven't had a downtime since last 2 months.

Anyway, it's a bad luck for us. Sorry for your dissatisfaction.

Marketing representative (Md. Tabshir Kabir - tabshirkabir@futuredhosting.com, ).

67 out of 69 users found this review to be helpful!

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