Forpsi negative review #36160 by -anonymous- on Jul 2018
Forpsi got a negative review on and one official response on
-anonymous- ( -no email- )
My cloud server is not working for 7 hours already and it's still unknown, when it starts working again. On all my questions to tech support I get copy paste replies that they know about the issues and are working on it. They do not care, that you've got vital business applications running on your server or that you are losing money with each minute of downtime but most importantly, they do not care about the trust of their clients. If you do not want to deal with losses, never place your projects on the Forpsi hosting.
Thank you for your feedback.
We are very sorry to hear about the service interruption you experienced and understand how critical uptime is, especially for business applications where any downtime can have direct operational and financial impact.
In situations involving infrastructure-level incidents, our technical team works continuously to identify the root cause and restore services as quickly as possible. During such events, support responses may sometimes appear repetitive, as they are based on ongoing incident updates shared across all affected customers.
That said, we fully understand your frustration with the lack of specific time estimates and the perception of limited progress communication. Clear and timely status updates are an important part of incident handling, and we continuously work on improving both transparency and communication during such events.
We take reliability and customer trust very seriously. Every outage is thoroughly analyzed afterward to prevent recurrence and improve system resilience.
As we are unable to identify your specific case from this review, we cannot comment on the exact incident details here, but we would appreciate the opportunity to review it if you contact our technical support with your service ID.
We regret the inconvenience caused and thank you for your feedback, which helps us improve our services.
Marketing representative (domain@f..., ).
We are very sorry to hear about the service interruption you experienced and understand how critical uptime is, especially for business applications where any downtime can have direct operational and financial impact.
In situations involving infrastructure-level incidents, our technical team works continuously to identify the root cause and restore services as quickly as possible. During such events, support responses may sometimes appear repetitive, as they are based on ongoing incident updates shared across all affected customers.
That said, we fully understand your frustration with the lack of specific time estimates and the perception of limited progress communication. Clear and timely status updates are an important part of incident handling, and we continuously work on improving both transparency and communication during such events.
We take reliability and customer trust very seriously. Every outage is thoroughly analyzed afterward to prevent recurrence and improve system resilience.
As we are unable to identify your specific case from this review, we cannot comment on the exact incident details here, but we would appreciate the opportunity to review it if you contact our technical support with your service ID.
We regret the inconvenience caused and thank you for your feedback, which helps us improve our services.
Marketing representative (domain@f..., ).
82 out of 93 users found this review to be helpful!