Fast Next negative review #1780 by Sam on Jan 2008
Fast Next got a negative review on
10 ANSON ROAD #29-05A INTERNATIONAL PLAZA
Singapore 079903 SG
☎ Phone 1-(973)-333-4826
📧 support@f...Sam ( -no email- )
Hi,
I am on the Win-starter Reseller package, and until four days ago I was quite impressed with Fastnext, and their support system Finedesk. However, I have 3 domains currently being hosted and they have ALL been down for FOUR days! Now I am no expert, and fairly new to this business, but something tells me thats a teensy-weensy bit too much!!!!
Apparantly the problem was a bug in the OS, which has now been re-loaded (it took 3 days for that to be done - is that normal? I genuinely don't know) but the initial response from the technical supervisor talked of raising a ticket with Microsoft?? I would really appreciate it if anyone could tell me if this sounds legitimate or they just don't have a clue what they're doing...
They were very apologetic in their initial replies to be fair, and said this is the first time they have had such a major issue, but I submitted a further ticket earlier this evening to see when they will have finished copying the files and email over, which is apparantly all that needs to be done now, but they have ignored my ticket. Probably fed up with me.
Also they have mentioned a couple of times 'we apologise for the misunderstanding'. This may just be slightly incorrect use of English but it makes me wonder if they have made a cock up and the delay has been due to their lack of knowledge of the problem.
Any comments welcome.
Essay finished, sorry to go on!
I am on the Win-starter Reseller package, and until four days ago I was quite impressed with Fastnext, and their support system Finedesk. However, I have 3 domains currently being hosted and they have ALL been down for FOUR days! Now I am no expert, and fairly new to this business, but something tells me thats a teensy-weensy bit too much!!!!
Apparantly the problem was a bug in the OS, which has now been re-loaded (it took 3 days for that to be done - is that normal? I genuinely don't know) but the initial response from the technical supervisor talked of raising a ticket with Microsoft?? I would really appreciate it if anyone could tell me if this sounds legitimate or they just don't have a clue what they're doing...
They were very apologetic in their initial replies to be fair, and said this is the first time they have had such a major issue, but I submitted a further ticket earlier this evening to see when they will have finished copying the files and email over, which is apparantly all that needs to be done now, but they have ignored my ticket. Probably fed up with me.
Also they have mentioned a couple of times 'we apologise for the misunderstanding'. This may just be slightly incorrect use of English but it makes me wonder if they have made a cock up and the delay has been due to their lack of knowledge of the problem.
Any comments welcome.
Essay finished, sorry to go on!
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