Fast Comet negative review #32828 by peryv711@g... on Apr 2017
Fast Comet got a negative review on and one official response on
1007 North Orange Street, 4th Fl. #255
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📧 sales@f...-anonymous- ( peryv711@g... )
FastComet does not work well. I paid for hosting for Unlimited Domains. I am allowed to host one domain. For the second domain, you must pay for hosting again. It's not fair. I asked for a refund on the second day after the purchase. I need hosting for Unlimited Domains. They just do not answer. And do not return money. They are deceivers.
Dear Olga,
My name is Elena and I lead the community efforts for FastComet. I am really sorry to come across this very same negative review of yours over multiple communication channels. I understand that this was caused by an act of an extreme frustration which I believe is not the case anymore. I have personally checked your case, all of your ticket communication, as well as LiveChat transcripts and would like to address your concerns accordingly.
Opposed to your statement that you have not received any reply from us, from the ticketing history, I can see that all team members involved were extremely responsive. What is more, we have made multiple efforts to assist you on how to get started with us, we have even contacted you over the phone to personally on board you as well as to assist you with the addon domain name issues you were experiencing. There were those of our sales representatives that even went the extra mile on dealing with the cPanel of yours in the Russian language it was set.
I can see that the reason for your frustration is that you have thought that hosting an additional website, using our multi-domain name package is a paid service. I can personally assure you that the ScaleRight hosting account you have opened with us, indeed allows you host an unlimited number of domains under a single hosting account at no extra cost. To add any of your existing domains to your FastComet account you simply need to point your domain's nameservers to FastComet and add the domain as an addon or parked domain in your cPanel account, depending on the content you wish to host on it. However, you must already own the domain names you want to use. If you do not own a domain, you typically want to register (buy) one to use with your hosting. If you want more than one domain name, you will need to register each domain before you can use it.
Despite the initial frustration, I was able to track that you have managed to successfully add your free additional website under your ScaleRight hosting account. We always strive to provide quality service and the best support possible and never intend to let anyone fall through the cracks. If you have further questions or need assistance, our team would be happy to help via our official Support channels - they are 24/7 available. And we truly hope that you would reconsider your cancellation request and remain a happy customer of ours.
Please let us know if there is anything else we can do for you!
Best Regards,
Elena T.
FastComet Team
Marketing representative (office@fastcomet.com, ).
My name is Elena and I lead the community efforts for FastComet. I am really sorry to come across this very same negative review of yours over multiple communication channels. I understand that this was caused by an act of an extreme frustration which I believe is not the case anymore. I have personally checked your case, all of your ticket communication, as well as LiveChat transcripts and would like to address your concerns accordingly.
Opposed to your statement that you have not received any reply from us, from the ticketing history, I can see that all team members involved were extremely responsive. What is more, we have made multiple efforts to assist you on how to get started with us, we have even contacted you over the phone to personally on board you as well as to assist you with the addon domain name issues you were experiencing. There were those of our sales representatives that even went the extra mile on dealing with the cPanel of yours in the Russian language it was set.
I can see that the reason for your frustration is that you have thought that hosting an additional website, using our multi-domain name package is a paid service. I can personally assure you that the ScaleRight hosting account you have opened with us, indeed allows you host an unlimited number of domains under a single hosting account at no extra cost. To add any of your existing domains to your FastComet account you simply need to point your domain's nameservers to FastComet and add the domain as an addon or parked domain in your cPanel account, depending on the content you wish to host on it. However, you must already own the domain names you want to use. If you do not own a domain, you typically want to register (buy) one to use with your hosting. If you want more than one domain name, you will need to register each domain before you can use it.
Despite the initial frustration, I was able to track that you have managed to successfully add your free additional website under your ScaleRight hosting account. We always strive to provide quality service and the best support possible and never intend to let anyone fall through the cracks. If you have further questions or need assistance, our team would be happy to help via our official Support channels - they are 24/7 available. And we truly hope that you would reconsider your cancellation request and remain a happy customer of ours.
Please let us know if there is anything else we can do for you!
Best Regards,
Elena T.
FastComet Team
Marketing representative (office@fastcomet.com, ).
48 out of 57 users found this review to be helpful!