eWebGuru negative review #4488 by Brijesh Patel (b4brijeshm@y...)
eWebGuru got a negative review on
Brijesh Patel ( b4brijeshm@y... )
I am give my support ticket date & time report so you all know what service they have given to his customer.
View Ticket #154253
Department:Level3
Date:19/03/2009 15:00
Subject:xlgraphic.com email service not working
Status:Customer-Reply
Urgency:Medium
Brijesh Patel || Client19/03/2009 15:00
Dear Support,
Still my email service not working including webmail.
Please give me time when will be start.
----------------------------
IP Address: 59.95.237.41
|| 00/00/0000 00:00
Raj Singla || Staff20/03/2009 22:47
Hello sir ,
problem fixed
Warm Regards,
Raj Singla
Technical support Engineer
ewebguru.com
How would you rate this reply? Poor Excellent
Brijesh Patel || Client21/03/2009 14:44
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.218.239
Brijesh Patel || Client21/03/2009 14:45
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.218.239
Brijesh Patel || Client21/03/2009 14:45
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.218.239
Raj Singla || Staff23/03/2009 13:18
Hello sir ,
pls Give us your mail id & password so that we can test it.
Warm Regards,
Raj Singla
Technical support Engineer
ewebguru.com
How would you rate this reply? Poor Excellent
Brijesh Patel || Client26/03/2009 11:55
Dear Sir,
Still The problem is pending
Brijesh Patel || Client26/03/2009 12:00
E-Mail :- info@xlgraphic.com
Password:- Titan27#B
Raj Singla || Staff27/03/2009 23:18
Hello sir ,
Problem is fixed . We have checked it after sending & receiving by using this mail id.
Warm Regards,
Raj Singla
Technical support Engineer
ewebguru.com
You rated this response
Brijesh Patel || Client30/03/2009 11:00
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.238.150
Brijesh Patel || Client30/03/2009 11:06
this problem is not fixed
still mail are missing & Today morning my HQ send some mail At 9.06am 7 email send but still we are not recevied
from excelpr@vsnl.net to suraj.trivedi@xlgraphic.com
Brijesh Patel || Client30/03/2009 11:09
can u give me refund my money
Brijesh Patel || Client30/03/2009 13:39
there is no reply from ewebguru still i am waiting for your reply
Brijesh Patel || Client30/03/2009 13:40
there is no reply from ewebguru
Brijesh Patel || Client30/03/2009 13:41
i am sending on test mail from yahoo on info@xlgraphic.com 1:34pm 30-03-2009 the mail is not recd
Brijesh Patel || Client30/03/2009 14:39
LogFilesList() constructor failed: websrvmng failed: Site xlgraphic.com doesn't exist
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:151
psaerror(string 'LogFilesList() constructor failed: websrvmng failed: Site xlgraphic.com doesn't exist')
1: C:\Program Files\SWSoft\Plesk\admin\htdocs\domains\logs\log_files.php:59
Brijesh Patel || Client30/03/2009 15:14
ERROR: PleskFatalException
wrong id
0: C:\Program Files\SWsoft\Plesk\admin\plib\user\UserClient.php:17
UserClient->__construct(NULL null)
1: C:\Program Files\SWsoft\Plesk\admin\plib\class.Session.php:213
Session->getUser()
2: C:\Program Files\SWsoft\Plesk\admin\plib\class.Session.php:589
Session->getDefaultContext()
3: C:\Program Files\SWsoft\Plesk\admin\plib\class.Session.php:607
Session->getContext()
4: C:\Program Files\SWsoft\Plesk\admin\plib\class.Pathbar.php:42
Pathbar->__construct()
5: C:\Program Files\SWsoft\Plesk\admin\plib\class.Pathbar.php:14
pathbarMaker()
6: C:\Program Files\SWsoft\Plesk\admin\auto_prepend\auth.php3:455
please see the error what i get in plesk
Brijesh Patel || Client31/03/2009 09:08
dear sir,
Still Problem is pending
From
Brijesh
Brijesh Patel || Client31/03/2009 09:11
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
3) so many call,mail,chat with you but still my problem is pending.
4)even we can send mail to xlgraphic.com user they not get mail.
Brijesh
----------------------------
IP Address: 59.95.224.239
Brijesh Patel || Client31/03/2009 09:12
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
3) so many call,mail,chat with you but still my problem is pending.
4)even we can send mail to xlgraphic.com user they not get mail.
Brijesh
----------------------------
IP Address: 59.95.224.239
Brijesh Patel || Client03/04/2009 13:03
Dear Sir/madam,
There is no reply from your side regarding my mail to Mr.ashok & Mr.Himanhu
I don’t understand your business ethics. Poor service & there is no feedback system in ewebguru
Brijesh Patel || Client03/04/2009 13:04
Dear Sir/madam,
There is no reply from your side regarding my mail to Mr.ashok & Mr.Himanhu
I don’t understand your business ethics. Poor service & there is no feedback system in ewebguru
Support Engineer || Staff04/04/2009 18:50
Hello Sir/Mam,
Greetings!
Your Domain is not pointing to our server then How it will your webmail work. Please check the nameserver of your domain.
Thanks & Regards
ewebguru.com
How would you rate this reply? Poor Excellent
Brijesh Patel || Client07/04/2009 09:47
my dear friends due to your in proper respond thats why we have to move from other service provider your are giving me reply after 10 days i think your not see the problem date and ticket time please set your system date & time first
» Reply
View Ticket #154253
Department:Level3
Date:19/03/2009 15:00
Subject:xlgraphic.com email service not working
Status:Customer-Reply
Urgency:Medium
Brijesh Patel || Client19/03/2009 15:00
Dear Support,
Still my email service not working including webmail.
Please give me time when will be start.
----------------------------
IP Address: 59.95.237.41
|| 00/00/0000 00:00
Raj Singla || Staff20/03/2009 22:47
Hello sir ,
problem fixed
Warm Regards,
Raj Singla
Technical support Engineer
ewebguru.com
How would you rate this reply? Poor Excellent
Brijesh Patel || Client21/03/2009 14:44
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.218.239
Brijesh Patel || Client21/03/2009 14:45
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.218.239
Brijesh Patel || Client21/03/2009 14:45
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.218.239
Raj Singla || Staff23/03/2009 13:18
Hello sir ,
pls Give us your mail id & password so that we can test it.
Warm Regards,
Raj Singla
Technical support Engineer
ewebguru.com
How would you rate this reply? Poor Excellent
Brijesh Patel || Client26/03/2009 11:55
Dear Sir,
Still The problem is pending
Brijesh Patel || Client26/03/2009 12:00
E-Mail :- info@xlgraphic.com
Password:- Titan27#B
Raj Singla || Staff27/03/2009 23:18
Hello sir ,
Problem is fixed . We have checked it after sending & receiving by using this mail id.
Warm Regards,
Raj Singla
Technical support Engineer
ewebguru.com
You rated this response
Brijesh Patel || Client30/03/2009 11:00
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
Brijesh
----------------------------
IP Address: 59.95.238.150
Brijesh Patel || Client30/03/2009 11:06
this problem is not fixed
still mail are missing & Today morning my HQ send some mail At 9.06am 7 email send but still we are not recevied
from excelpr@vsnl.net to suraj.trivedi@xlgraphic.com
Brijesh Patel || Client30/03/2009 11:09
can u give me refund my money
Brijesh Patel || Client30/03/2009 13:39
there is no reply from ewebguru still i am waiting for your reply
Brijesh Patel || Client30/03/2009 13:40
there is no reply from ewebguru
Brijesh Patel || Client30/03/2009 13:41
i am sending on test mail from yahoo on info@xlgraphic.com 1:34pm 30-03-2009 the mail is not recd
Brijesh Patel || Client30/03/2009 14:39
LogFilesList() constructor failed: websrvmng failed: Site xlgraphic.com doesn't exist
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:151
psaerror(string 'LogFilesList() constructor failed: websrvmng failed: Site xlgraphic.com doesn't exist')
1: C:\Program Files\SWSoft\Plesk\admin\htdocs\domains\logs\log_files.php:59
Brijesh Patel || Client30/03/2009 15:14
ERROR: PleskFatalException
wrong id
0: C:\Program Files\SWsoft\Plesk\admin\plib\user\UserClient.php:17
UserClient->__construct(NULL null)
1: C:\Program Files\SWsoft\Plesk\admin\plib\class.Session.php:213
Session->getUser()
2: C:\Program Files\SWsoft\Plesk\admin\plib\class.Session.php:589
Session->getDefaultContext()
3: C:\Program Files\SWsoft\Plesk\admin\plib\class.Session.php:607
Session->getContext()
4: C:\Program Files\SWsoft\Plesk\admin\plib\class.Pathbar.php:42
Pathbar->__construct()
5: C:\Program Files\SWsoft\Plesk\admin\plib\class.Pathbar.php:14
pathbarMaker()
6: C:\Program Files\SWsoft\Plesk\admin\auto_prepend\auth.php3:455
please see the error what i get in plesk
Brijesh Patel || Client31/03/2009 09:08
dear sir,
Still Problem is pending
From
Brijesh
Brijesh Patel || Client31/03/2009 09:11
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
3) so many call,mail,chat with you but still my problem is pending.
4)even we can send mail to xlgraphic.com user they not get mail.
Brijesh
----------------------------
IP Address: 59.95.224.239
Brijesh Patel || Client31/03/2009 09:12
Dear Sir/madam,
We are facing lot of problem with your mail service.
1) Mail getting after 24 to 36 hours delay.
2) Show many times we are losing our mail due to your mail server jam.
3) so many call,mail,chat with you but still my problem is pending.
4)even we can send mail to xlgraphic.com user they not get mail.
Brijesh
----------------------------
IP Address: 59.95.224.239
Brijesh Patel || Client03/04/2009 13:03
Dear Sir/madam,
There is no reply from your side regarding my mail to Mr.ashok & Mr.Himanhu
I don’t understand your business ethics. Poor service & there is no feedback system in ewebguru
Brijesh Patel || Client03/04/2009 13:04
Dear Sir/madam,
There is no reply from your side regarding my mail to Mr.ashok & Mr.Himanhu
I don’t understand your business ethics. Poor service & there is no feedback system in ewebguru
Support Engineer || Staff04/04/2009 18:50
Hello Sir/Mam,
Greetings!
Your Domain is not pointing to our server then How it will your webmail work. Please check the nameserver of your domain.
Thanks & Regards
ewebguru.com
How would you rate this reply? Poor Excellent
Brijesh Patel || Client07/04/2009 09:47
my dear friends due to your in proper respond thats why we have to move from other service provider your are giving me reply after 10 days i think your not see the problem date and ticket time please set your system date & time first
» Reply
97 out of 103 users found this review to be helpful!