EMWD negative review #35021 by elkinbar@c... on Mar 2018
EMWD got a negative review on and one official response on
-anonymous- ( elkinbar@c... )
This is an amateur hour shop with no real support. They have no dial in number, no way to coordinate support. Further more if you terminate contract with them, they will take your data offline immediately for spite, preventing you from migrating to another provider. Do not use these guys if you are doing anything real.
This client was very abusive to us both via our support ticket system and on the phone. The problem was we migrated his 3 mailing lists to our new cloud platform. We sent him two notifications via email regarding the migration and instructions to update his DNS to point his list subdomain to the new IP address. He did not receive those emails and filed a support ticket when he could not access his lists. This was our last reply to him:
" Hi *****,
Your mailman account has been migrated to our new cloud platform as per our 2 notifications emails we sent to you. Please make sure you can receive email from @emwd.com.
You will need to modify your A records (DNS) for lists.************.org to reflect the server migration. The IP address of the new server is *********. Your current hosting provider should be able to assist you with this change. Once your A record has been updated, please allow a few hours for DNS propagation.
Medium priority is the default setting when you do not choose a priority when filling out a support ticket.
Please let me know if you need further assistance. Have an awesome day!
Providing Cloud Services and more for over 15 years.
Brian Carpenter
EMWD.com
--
EMWD's Knowledgebase:
https://clientarea.emwd.com/index.php/knowledgebase
EMWD's Community Forums (New!)
http://discourse.emwd.com/"
The client used us for 5 years and for some reason became very angry with us when we asked him to change his DNS records because of our migration. He terminated his account, and we did not prevent him from migrating to another provider. We even had backups of his lists that we were willing to send him. However, he never requested any data when he terminated his account. We also have a support record with this client showing our support replies were very quick and fixed any issues or concerns promptly. I am at a loss for the abusive phone call and this inaccurate review.
Marketing representative (Brian Carpenter - brian_carpenter@e..., ).
" Hi *****,
Your mailman account has been migrated to our new cloud platform as per our 2 notifications emails we sent to you. Please make sure you can receive email from @emwd.com.
You will need to modify your A records (DNS) for lists.************.org to reflect the server migration. The IP address of the new server is *********. Your current hosting provider should be able to assist you with this change. Once your A record has been updated, please allow a few hours for DNS propagation.
Medium priority is the default setting when you do not choose a priority when filling out a support ticket.
Please let me know if you need further assistance. Have an awesome day!
Providing Cloud Services and more for over 15 years.
Brian Carpenter
EMWD.com
--
EMWD's Knowledgebase:
https://clientarea.emwd.com/index.php/knowledgebase
EMWD's Community Forums (New!)
http://discourse.emwd.com/"
The client used us for 5 years and for some reason became very angry with us when we asked him to change his DNS records because of our migration. He terminated his account, and we did not prevent him from migrating to another provider. We even had backups of his lists that we were willing to send him. However, he never requested any data when he terminated his account. We also have a support record with this client showing our support replies were very quick and fixed any issues or concerns promptly. I am at a loss for the abusive phone call and this inaccurate review.
Marketing representative (Brian Carpenter - brian_carpenter@e..., ).
76 out of 86 users found this review to be helpful!