Eleven2 negative review #4247 by Michelle (mishikraz@h...) on 2009


Eleven2 got a negative review on and one official response on
eleven2.com
Eleven2
20339 Nordhoff St, Suite 105
Chatsworth , CA 91311
US
☎ Phone +1-713-589-4821
📠 Fax 1-866-387-0999
Customer review #4247
1/10
Michelle ( mishikraz@h... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
BEWARE OF Eleven2!

I really wish you had a "this company doesn't even deserve a "1" rating because their customer service is so horrible" option for customer relation, but you don't. That would sum up Eleven2 perfectly.

I was never able to contact them regarding an invoice delivery error (I never got the invoices!) as they never answer their phones or emails. When I was finally able to talk to a human, she said she corrected this issue. I find out a month later, when they suspended my account due to nonpayment, that she hadn't. I paid the bill and everyone was happy.

I posted a message on Twitter about my situation and the Eleven2 Twitter account @replied to me (a public message) "If you paid your bill we wouldn't have suspended it in the first place." PUBLICLY! I was shocked about this horribly unprofessional behavior and replied as much. I then asked him to please stop messaging me publicly and instead send an email with what he wanted to say. He ignored my request and continued to essentially harass me with some pseudo-customer service crap. I finally had to block him to get him to stop!

I was very embarrassed about the whole situation, but I hope that other Twitter users who was able to see this exchange were just as appalled as I was at their behavior. I canceled my account immediately.
I think that most of the problems that you mentioned are a simple matter of miscommunication. The account was listed as an indirect account, which means that someone else was set up to receive the invoices, other than the name listed on it. Also, during the time you were with us, there were no females employees at eleven2, and so I'm not sure who you talked to that said they fixed your issue, but it certainly wasn't anyone that worked for us.
In regards to the indecent you mentioned on Twitter, tt is our practice to respond to any publicly listed grievances. It was the intention of the employee to publicly clarify the reason as to why you account was suspended, not to personally offend you. We apologize for any embarrassment this caused you, as I said, that was not our intent.

Marketing representative (brett@eleven2.com, ).

66 out of 79 users found this review to be helpful!

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