Crucial Paradigm negative review #10625 by Will (will@d...) on 2010


Crucial Paradigm got a negative review on
crucialp.com
Crucial Paradigm
16060 Ventura Blvd # 105
Encino , CA 91436
US
☎ Phone 61 2 9281 8195
Customer review #10625
1/10
Will ( will@d... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Everything started off great with crucial p.
Attractive pricing, great packages, and good support.
I first moved my personal hosting over to their reseller package, and then later a corporate website as well.

First, trouble began when my corporate website got hacked.
After we fixed this problem, it got hacked again.
I then asked them to have a look at their fire wall and they shut the website off. They were unwilling to look at back-ups, or do anything to help get the website back up and running. Dealing with them through e-mail support was a tedious process. My corporate website ended up being down for a full day.

Not much later my reseller package data got corrupted. Any normal host would have you up and running in a couple of hours, but it has now been over 72 hours of down time. They do not communicate at all what the status of the down time is.

Needless to say I am packing up all my hosting when we're done with this mess.

Their tech support is extremely unhelpful and slow to respond. Technical issues are dealt with slowly and unprofessionally with no regard for the customer.
I would not recommend them to anybody.

100 out of 108 users found this review to be helpful!

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