Codero negative review #7035 by vandra (vandravassi@g...) on Oct 2009

Codero got a negative review on and one official response on

codero.com
Codero
5750 W. 95th St, Suite 300
Overland Park , KS 66207
US
Phone +1.866-226-3376
Customer review #7035
1/10
vandra ( vandravassi@g... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Bad support, control panel has errors, many times things do not work. Try to get one of the support guys online and you will face the worst frustration. They are not trained, do not seem to know what is going on, and will ignore you.
Vandra,
I have reviewed your posted complaint and would like to address it with you. I am the Director of Dedicated Services and I invite you to email me directly via taylorg[at]codero[dot]com.

From the limited information provided the following are observations I can provide:

1) Our technicians are constantly in training for both general IT subject matter as well as product specific training.
2) The vast majority of our technicians are certified in both Microsoft and Linux (MCSE and RHCE).
3) Yes we do have a new customer interface. In this interface we have far more features that enable us to work with your dedicated server account in a much more clear and concise fashion. This interface is in constant evolution and I encourage your feedback on specifics so that we may resolve any issues you may have identified (though they may be already resolved). Thus far, we have received raving reviews from our customers on our Server Portal interface.

In regards to being ignored, it is unfortunate you feel that way. I would like to speak with you further on the matter so that we can cut through the facts and have you once again a satisfied customer -- Taylor Giddens.

Marketing representative (Chris Branding - marketing@codero.com, ).

64 out of 69 users found this review to be helpful!