Codero negative review #11759 by Government Aid Contract on Jul 2010

Codero got a negative review on and one official response on

codero.com
Codero
5750 W. 95th St, Suite 300
Overland Park , KS 66207
US
Phone +1.866-226-3376
Customer review #11759
1/10
Government Aid Contract ( -no email- )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
The dedicated server went down and stayed down for almost a week. When the service was restored they couldn't recover any data, citing corrupted hard disk. We had to use our own out-of-date backup and live with the missing data. Customer service response time was acceptable but the attitude and ability to solve the problem weren't. They had the balls to suggest paying for the backup service!! Moved to a different shared host and couldn't believe the difference in price and cp features.

We canceled the service but didn't do it in time before the automatic renewal date as Codero requires 7 days notice. I contacted the customer representative stating the case and asked him to hold the charges. When he responded a week later the card was already charged and they refused to give any refund, steadfastly referring to the term of service. So we paid $660 for 3 days of unused service. Horrible customer service, unreliable hosting, and no automatic backup for the premium dedicated server service.
We are sorry to hear that we lost you as a customer due to a loss in service as a result of a corrupted hard drive. While we do not offer free backup services, we do understand the availability of backup services is important to many of our customers, which is why we offer three different backup solutions to complement our services. By offering flexibility in the how the data is backed up as well as the amount of data backup, customers are able to select an option that best fits their needs.

Regarding our cancellation policy, we are proud to offer a 7-day cancellation policy with no contracts as the majority of the industry requires 30 days advanced notice to cancel a service. If a cancellation is not submitted prior to 7 days before renewal we are unable to stop the charges, which is clearly outlined in our Terms of Service. If you have specific examples of unacceptable customer service, please let us know so that we can improve it for the future.

Marketing representative (Chris Branding - marketing@codero.com, ).

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