Centrio Host negative review #15455 by wawan susanto (wwsusanto@y...)
Centrio Host got a negative review on and one official response on
wawan susanto ( wwsusanto@y... )
I just wanted to share with you all the people who will or already using centriohost.com webhosting service ... you do not be fooled by false reviews about centriohost.com .... they are not professionals and support team they suck.
for you all to know that I am a reseller website and never subscribed to a package through centriohost Alpha Master, is a reseller package with facilities such as shared hosting, reseller hosting, master reseller hosting. I subscribed since the date of 06/07/2010 for 1 year. and should expire on 06/07/2011. but on the date 03/03/2011 my account blocked by reason of my frequent complaints so all my accounts and my customer also all the block while and I must pay some money to USD 264 (This is the same amount of money when I subscribe to).
when all my web clients in block / suspend I tried to contact the sales team and support team. but the results I am still forced to pay back for when my new subscription to them. Unfortunately again I was not allowed to download the backup files across the web client until I make a payment of USD 264.
an absurdity hosting service providers, simply because of frequent complaints about the quality of their servers then have to end up with blocking ..
Here are is a ticket that I sent to centriohost.com and also answer their stupid support team:
[Ticket ID: 211463] Error again idesegar.biz on optimus server.
Inbox
Centrio Hosting, LLC. Sales
<clients@centriohost.net> Wed, Mar 2, 2011 at 7:39 AM
To: wawan susanto <idesegarhosting@gmail.com>
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wawan susanto (idesegar),
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Error again idesegar.biz on optimus server.
Priority: High
Status: Open
You can view the ticket at any time at http://billing.centriohost.com/viewticket.php?tid=211463&c=IQ56qZvP
======================
Centrio Hosting, LLC
Hosting with care [.TM]
_____________________________________________________
Note: In case you are receiving our e-mail in your Junk-mail/Spam, mark this email as Not Junk/Spam or add it to your Safe Sender's list.
error again.JPG
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Centrio Hosting, LLC. Sales
<clients@centriohost.net> Wed, Mar 2, 2011 at 8:55 AM
To: wawan susanto <idesegarhosting@gmail.com>
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If you face any problem on current server you need to pay 25$ migration fee to move to another server for stable performance.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #211463
Subject: Error again idesegar.biz on optimus server.
Status: Closed
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=211463&c=IQ56qZvP
----------------------------------------------
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idesegarhosting@gmail.com
<idesegarhosting@gmail.com> Wed, Mar 2, 2011 at 9:19 AM
To: "Centrio Hosting, LLC. Sales" <clients@centriohost.net>
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No Thank you, (I don’t want pay $25). I think I am wasting time and money using your services.
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________________________________________
From: "Centrio Hosting, LLC. Sales" <clients@centriohost.net>
Date: Tue, 1 Mar 2011 19:55:55 -0600
To: wawan susanto<idesegarhosting@gmail.com>
Subject: [Ticket ID: 211463] Error again idesegar.biz on optimus server.
- Show quoted text -
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CentrioHost - [Helpdesk]
<clients@centriohost.net> Wed, Mar 2, 2011 at 12:02 PM
Reply-To: support@centriohost.com
To: idesegarhosting@gmail.com
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On 3/2/2011 8:19 AM, idesegarhosting@gmail.com wrote:
|No Thank you, (I don’t want pay $25)., I think I am wasting time and money using your services.
Let us know so that we can terminate your account since you donot have any interest to use our services.
--
For any further information feel free to contact with us anytime.
Thanks and Regards,
Customer Service Specialist
Centrio Hosting, LLC.
http://www.centriohost.com
_____________________________________________
Customer Service / Billing Hours of Operation :
8:30 AM - 11:30 PM Monday - Friday
Eastern Standard Time
[Ticket ID: 516478] Please Activate My Service Alpha Master
Inbox
Centrio Hosting, LLC. Tech Support
<clients@centriohost.net> Wed, Mar 2, 2011 at 12:38 PM
To: wawan susanto <idesegarhosting@gmail.com>
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wawan susanto (idesegar),
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Please Activate My Service Alpha Master
Priority: High
Status: Open
You can view the ticket at any time at http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
======================
Centrio Hosting, LLC
Hosting with care [.TM]
_____________________________________________________
Note: In case you are receiving our e-mail in your Junk-mail/Spam, mark this email as Not Junk/Spam or add it to your Safe Sender's list.
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Centrio Hosting, LLC. Tech Support
<clients@centriohost.net> Wed, Mar 2, 2011 at 12:46 PM
To: wawan susanto <idesegarhosting@gmail.com>
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Since your service on question and leads policy violation, the account has been suspended and waiting on the queue for termination process. You need to renew your account with extended validity to avoid termination within next 48 hours. Invoice has been created for you. We dont have any other options or, no request is allowed to reactive your account. Timely response with extended renewal will need to be done within 48 hours due to abuse language about our service which is provided.
Make sure request is not allowed, account will be auto unsuspend after invoice payment. Thanks for understanding.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #516478
Subject: Please Activate My Service Alpha Master
Status: Pending Management
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
----------------------------------------------
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Centrio Hosting, LLC. Tech Support
<clients@centriohost.net> Wed, Mar 2, 2011 at 5:00 PM
To: wawan susanto <idesegarhosting@gmail.com>
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It will be unsuspended after proper action, since that time you cant expect anything to take backup. As well if no action taken within 48 hours, it will be suspended.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #516478
Subject: Please Activate My Service Alpha Master
Status: Answered
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
----------------------------------------------
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idesegarhosting@gmail.com
<idesegarhosting@gmail.com> Wed, Mar 2, 2011 at 5:12 PM
To: "Centrio Hosting, LLC. Tech Support" <clients@centriohost.net>
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Please help us,
I think you are verry understand about this bussiness..
My due date until 6/7/2011. So We don't must paid you.
Please win win solution.
Thanks
Idesegar
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________________________________________
From: "Centrio Hosting, LLC. Tech Support" <clients@centriohost.net>
Date: Wed, 2 Mar 2011 04:00:34 -0600
To: wawan susanto<idesegarhosting@gmail.com>
Subject: [Ticket ID: 516478] Please Activate My Service Alpha Master
- Hide quoted text -
It will be unsuspended after proper action, since that time you cant expect anything to take backup. As well if no action taken within 48 hours, it will be suspended.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #516478
Subject: Please Activate My Service Alpha Master
Status: Answered
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
----------------------------------------------
Invoice Payment Reminder
Inbox
Centrio Hosting, LLC.
<clients@centriohost.net> Thu, Mar 3, 2011 at 5:59 AM
To: wawan susanto <idesegarhosting@gmail.com>
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Dear wawan susanto (idesegar),
This is a billing reminder that your invoice no. 18930 which was generated on 01/03/2011 is due on 01/03/2011.
Your payment method is: 2CO [ CreditCard/PayPal ]
Invoice: 18930
Amount Due: $263.00 USD
Due Date: 01/03/2011
You can login to your client area to view and pay the invoice at http://billing.centriohost.com/viewinvoice.php?id=18930
======================
Centrio Hosting, LLC
Hosting with care [.TM]
_____________________________________________________
Note: In case you are receiving our e-mail in your Junk-mail/Spam, mark this email as Not Junk/Spam or add it to your Safe Sender's list.
18930.pdf
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idesegarhosting@gmail.com
<idesegarhosting@gmail.com> Thu, Mar 3, 2011 at 7:40 AM
To: "Centrio Hosting, LLC." <clients@centriohost.net>
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My expire date is 6/7/2011, why we must pay again?
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________________________________________
From: "Centrio Hosting, LLC." <clients@centriohost.net>
Date: Wed, 2 Mar 2011 16:59:21 -0600
To: wawan susanto<idesegarhosting@gmail.com>
Subject: Invoice Payment Reminder
- Show quoted text -
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CentrioHost - [Helpdesk]
<clients@centriohost.net> Thu, Mar 3, 2011 at 12:55 PM
Reply-To: support@centriohost.com
To: idesegarhosting@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
On 3/3/2011 6:40 AM, idesegarhosting@gmail.com wrote:
My expire date is 6/7/2011, why we must pay again?
Hello,
Within next 24 hours your a/c will be terminated. Reason stated on the second ticket reply. You have no choice. However due payment will leads your a/c to termination. No further request will be allowed.
--
For any further information feel free to contact with us anytime.
Thanks and Regards,
Customer Service Specialist
Centrio Hosting, LLC.
http://www.centriohost.com
_____________________________________________
Customer Service / Billing Hours of Operation :
8:30 AM - 11:30 PM Monday - Friday
Eastern Standard Time
for you all to know that I am a reseller website and never subscribed to a package through centriohost Alpha Master, is a reseller package with facilities such as shared hosting, reseller hosting, master reseller hosting. I subscribed since the date of 06/07/2010 for 1 year. and should expire on 06/07/2011. but on the date 03/03/2011 my account blocked by reason of my frequent complaints so all my accounts and my customer also all the block while and I must pay some money to USD 264 (This is the same amount of money when I subscribe to).
when all my web clients in block / suspend I tried to contact the sales team and support team. but the results I am still forced to pay back for when my new subscription to them. Unfortunately again I was not allowed to download the backup files across the web client until I make a payment of USD 264.
an absurdity hosting service providers, simply because of frequent complaints about the quality of their servers then have to end up with blocking ..
Here are is a ticket that I sent to centriohost.com and also answer their stupid support team:
[Ticket ID: 211463] Error again idesegar.biz on optimus server.
Inbox
Centrio Hosting, LLC. Sales
<clients@centriohost.net> Wed, Mar 2, 2011 at 7:39 AM
To: wawan susanto <idesegarhosting@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
wawan susanto (idesegar),
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Error again idesegar.biz on optimus server.
Priority: High
Status: Open
You can view the ticket at any time at http://billing.centriohost.com/viewticket.php?tid=211463&c=IQ56qZvP
======================
Centrio Hosting, LLC
Hosting with care [.TM]
_____________________________________________________
Note: In case you are receiving our e-mail in your Junk-mail/Spam, mark this email as Not Junk/Spam or add it to your Safe Sender's list.
error again.JPG
170K View Scan and download
Reply | Reply to all | Forward | Print | Delete | Show original
Centrio Hosting, LLC. Sales
<clients@centriohost.net> Wed, Mar 2, 2011 at 8:55 AM
To: wawan susanto <idesegarhosting@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
If you face any problem on current server you need to pay 25$ migration fee to move to another server for stable performance.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #211463
Subject: Error again idesegar.biz on optimus server.
Status: Closed
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=211463&c=IQ56qZvP
----------------------------------------------
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idesegarhosting@gmail.com
<idesegarhosting@gmail.com> Wed, Mar 2, 2011 at 9:19 AM
To: "Centrio Hosting, LLC. Sales" <clients@centriohost.net>
Reply | Reply to all | Forward | Print | Delete | Show original
No Thank you, (I don’t want pay $25). I think I am wasting time and money using your services.
Powered by Telkomsel BlackBerry®
________________________________________
From: "Centrio Hosting, LLC. Sales" <clients@centriohost.net>
Date: Tue, 1 Mar 2011 19:55:55 -0600
To: wawan susanto<idesegarhosting@gmail.com>
Subject: [Ticket ID: 211463] Error again idesegar.biz on optimus server.
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
CentrioHost - [Helpdesk]
<clients@centriohost.net> Wed, Mar 2, 2011 at 12:02 PM
Reply-To: support@centriohost.com
To: idesegarhosting@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
On 3/2/2011 8:19 AM, idesegarhosting@gmail.com wrote:
|No Thank you, (I don’t want pay $25)., I think I am wasting time and money using your services.
Let us know so that we can terminate your account since you donot have any interest to use our services.
--
For any further information feel free to contact with us anytime.
Thanks and Regards,
Customer Service Specialist
Centrio Hosting, LLC.
http://www.centriohost.com
_____________________________________________
Customer Service / Billing Hours of Operation :
8:30 AM - 11:30 PM Monday - Friday
Eastern Standard Time
[Ticket ID: 516478] Please Activate My Service Alpha Master
Inbox
Centrio Hosting, LLC. Tech Support
<clients@centriohost.net> Wed, Mar 2, 2011 at 12:38 PM
To: wawan susanto <idesegarhosting@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
wawan susanto (idesegar),
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Please Activate My Service Alpha Master
Priority: High
Status: Open
You can view the ticket at any time at http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
======================
Centrio Hosting, LLC
Hosting with care [.TM]
_____________________________________________________
Note: In case you are receiving our e-mail in your Junk-mail/Spam, mark this email as Not Junk/Spam or add it to your Safe Sender's list.
Reply | Reply to all | Forward | Print | Delete | Show original
Centrio Hosting, LLC. Tech Support
<clients@centriohost.net> Wed, Mar 2, 2011 at 12:46 PM
To: wawan susanto <idesegarhosting@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Since your service on question and leads policy violation, the account has been suspended and waiting on the queue for termination process. You need to renew your account with extended validity to avoid termination within next 48 hours. Invoice has been created for you. We dont have any other options or, no request is allowed to reactive your account. Timely response with extended renewal will need to be done within 48 hours due to abuse language about our service which is provided.
Make sure request is not allowed, account will be auto unsuspend after invoice payment. Thanks for understanding.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #516478
Subject: Please Activate My Service Alpha Master
Status: Pending Management
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
----------------------------------------------
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Centrio Hosting, LLC. Tech Support
<clients@centriohost.net> Wed, Mar 2, 2011 at 5:00 PM
To: wawan susanto <idesegarhosting@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
It will be unsuspended after proper action, since that time you cant expect anything to take backup. As well if no action taken within 48 hours, it will be suspended.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #516478
Subject: Please Activate My Service Alpha Master
Status: Answered
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
----------------------------------------------
Reply | Reply to all | Forward | Print | Delete | Show original
idesegarhosting@gmail.com
<idesegarhosting@gmail.com> Wed, Mar 2, 2011 at 5:12 PM
To: "Centrio Hosting, LLC. Tech Support" <clients@centriohost.net>
Reply | Reply to all | Forward | Print | Delete | Show original
Please help us,
I think you are verry understand about this bussiness..
My due date until 6/7/2011. So We don't must paid you.
Please win win solution.
Thanks
Idesegar
Powered by Telkomsel BlackBerry®
________________________________________
From: "Centrio Hosting, LLC. Tech Support" <clients@centriohost.net>
Date: Wed, 2 Mar 2011 04:00:34 -0600
To: wawan susanto<idesegarhosting@gmail.com>
Subject: [Ticket ID: 516478] Please Activate My Service Alpha Master
- Hide quoted text -
It will be unsuspended after proper action, since that time you cant expect anything to take backup. As well if no action taken within 48 hours, it will be suspended.
======================
Customer Service Specialist
Centrio Hosting, LLC
Hosting with care [.TM]
----------------------------------------------
Ticket ID: #516478
Subject: Please Activate My Service Alpha Master
Status: Answered
Ticket URL: http://billing.centriohost.com/viewticket.php?tid=516478&c=d48vutmD
----------------------------------------------
Invoice Payment Reminder
Inbox
Centrio Hosting, LLC.
<clients@centriohost.net> Thu, Mar 3, 2011 at 5:59 AM
To: wawan susanto <idesegarhosting@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear wawan susanto (idesegar),
This is a billing reminder that your invoice no. 18930 which was generated on 01/03/2011 is due on 01/03/2011.
Your payment method is: 2CO [ CreditCard/PayPal ]
Invoice: 18930
Amount Due: $263.00 USD
Due Date: 01/03/2011
You can login to your client area to view and pay the invoice at http://billing.centriohost.com/viewinvoice.php?id=18930
======================
Centrio Hosting, LLC
Hosting with care [.TM]
_____________________________________________________
Note: In case you are receiving our e-mail in your Junk-mail/Spam, mark this email as Not Junk/Spam or add it to your Safe Sender's list.
18930.pdf
31K View as HTML Scan and download
Reply | Reply to all | Forward | Print | Delete | Show original
idesegarhosting@gmail.com
<idesegarhosting@gmail.com> Thu, Mar 3, 2011 at 7:40 AM
To: "Centrio Hosting, LLC." <clients@centriohost.net>
Reply | Reply to all | Forward | Print | Delete | Show original
My expire date is 6/7/2011, why we must pay again?
Powered by Telkomsel BlackBerry®
________________________________________
From: "Centrio Hosting, LLC." <clients@centriohost.net>
Date: Wed, 2 Mar 2011 16:59:21 -0600
To: wawan susanto<idesegarhosting@gmail.com>
Subject: Invoice Payment Reminder
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
CentrioHost - [Helpdesk]
<clients@centriohost.net> Thu, Mar 3, 2011 at 12:55 PM
Reply-To: support@centriohost.com
To: idesegarhosting@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
On 3/3/2011 6:40 AM, idesegarhosting@gmail.com wrote:
My expire date is 6/7/2011, why we must pay again?
Hello,
Within next 24 hours your a/c will be terminated. Reason stated on the second ticket reply. You have no choice. However due payment will leads your a/c to termination. No further request will be allowed.
--
For any further information feel free to contact with us anytime.
Thanks and Regards,
Customer Service Specialist
Centrio Hosting, LLC.
http://www.centriohost.com
_____________________________________________
Customer Service / Billing Hours of Operation :
8:30 AM - 11:30 PM Monday - Friday
Eastern Standard Time
This person is not a customer of centriohost, his account has been suspended for abuse. Thats why he is now spreading up his shit tickets over online :)
Marketing representative (Omio R. - support@c..., ).
Marketing representative (Omio R. - support@c..., ).
101 out of 106 users found this review to be helpful!