Blue Host negative review #2611 by Bryan (shield1@b...) on Jun 2008
Blue Host got a negative review on and one official response on
Bryan ( shield1@b... )
We've been with Bluehost for over a year now, and I've had accounts with them dating back 3 years. At first Bluehost was a fairly responsive and quality host, however those days are long gone. As it began to grow it fell apart? Especially in customer service, which Bluehost fails so miserably at, they don't even have a customer service department. You end up dealing with their hit or miss tech support or sales, which love you when you sign up, see you as a burden there after. They're the kind of company that leaves you for 30 minutes on hold if you call looking for someone to talk to that even remotely cares that their mistakes and poor management cost you money. Particular mistakes include unannounced changes to the backend hosting software which rendered the site unusable for over a week, frequent slowdown or flat out downtime and failure to notify us of payment for essential services that crippled the site and sent customers elsewhere. They can send me a dozen emails through out the year trying to trick me into renewing my domains through them, however they fail to properly notify us that one of the entire accounts was up for renewal and shut it down until the issue was straightened out.
It sounds like a bad case of poor management and excessive cost-cutting.
If you have a cheap website that isn't reliant on backend scripting, or uptime, then Bluehost is for you. It's cheap and has all the basic features, with a few frills as well. Otherwise, don't say you haven't been warned. In our case we have easily lost more money tenfold than it would have cost to get a superior hosting service.
It sounds like a bad case of poor management and excessive cost-cutting.
If you have a cheap website that isn't reliant on backend scripting, or uptime, then Bluehost is for you. It's cheap and has all the basic features, with a few frills as well. Otherwise, don't say you haven't been warned. In our case we have easily lost more money tenfold than it would have cost to get a superior hosting service.
Our customer support department is available via chat/phone/helpdesk 24/7 per day and is based in the USA. All servers and backend systems are kept up to date with the latest software versions and email alerts as well as system notes are posted for users before upgrades take effect.
Marketing representative (james@bluehost.com, ).
Marketing representative (james@bluehost.com, ).
95 out of 107 users found this review to be helpful!