Atspace negative review #16308 by M.Emmaus (mtntopemmaus@e...)


Atspace got a negative review on
atspace.com
Atspace
Mathildenstr. 18
Kiel , SH 24148
DE
☎ Phone +49 17621629750
📠 Fax +49.4312328011
Customer review #16308
1/10
M.Emmaus ( mtntopemmaus@e... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Atspace servers down too often

I am a long-time (50MB) Atspace user in the US, and have been satisfied with their service over the years. But since February, 2011, I have received numerous complaints from patrons trying to access my website reporting they receive "unable to access server" failure messages - particularly on weekends. I have verified this myself. I believe Atspace's advertised "down time" is not accurate and should not be believed. Connection improves on Mondays but tends to worsen evenings. Contrary to the hype, "tickets" to Atspace Support seem ineffective and unresponsive. Direct report to Zettahost Support results in an email, but the weekend connection failure issues remain. I am wondering if Zettahost is outsourcing Atspace servers to third party clients to generate income during Germany's off hours (but some US peak hours) and the high data volume coming from Atspace servers causes connection failures. Whatever the cause, Atspace connection issues compromise any and all advantages they may have once had over other free website hosts. I see NO advantage to Atspace if my patrons cannot predictably or reliably see my webpages. So whether free or premium, if you and your patrons need consistent and trouble-free access to your website, please seriously consider my warning to AVOID Atspace.

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