Aruba Cloud negative review #50606 by pedro00_5@y... on Oct 2020
Aruba Cloud got a negative review on and one official response on
-anonymous- ( pedro00_5@y... )
After paying for a server with a card and secure SMS verification, after providing my phone number, email, and domain, and after launching my services publicly, my server was suspended for lack of verification. I tried to upload a photo of my ID, but their website wouldn't allow it. They also changed my account password several times, wasting my time until the next day when I couldn't log in at all. I expect a refund of the measly 10 euros for which they demanded so much verification, and I never want to hear from this fraudulent company again.
After a secure payment with a card and SMS verification code, after providing my phone number and email, after receiving the server and launching my services publicly, it turns out that I was suspended for not verifying my identity. Not only that, but they won't let me upload a photo of my ID to their website. Not only that, but they also deleted the account where I had submitted my support requests. I was extremely disappointed, and I do not recommend them at all.
I have a secure payment with a letter and a code to process an SMS, I have to enter my telephone number and my email, I have to find out the data on the server and I have found the information published and my service, if I know that my identity is not verified. Not only, but I will not be allowed to upload a photo of my identity document on your page. Not only this, we have also canceled the account if we have requested assistance. La verità mi ha dato molto disgusto, no lo consiglio affatto.
After a secure payment with a card and SMS verification code, after providing my phone number and email, after receiving the server and launching my services publicly, it turns out that I was suspended for not verifying my identity. Not only that, but they won't let me upload a photo of my ID to their website. Not only that, but they also deleted the account where I had submitted my support requests. I was extremely disappointed, and I do not recommend them at all.
I have a secure payment with a letter and a code to process an SMS, I have to enter my telephone number and my email, I have to find out the data on the server and I have found the information published and my service, if I know that my identity is not verified. Not only, but I will not be allowed to upload a photo of my identity document on your page. Not only this, we have also canceled the account if we have requested assistance. La verità mi ha dato molto disgusto, no lo consiglio affatto.
Dear Pedro,
Thank you for bringing the problem you experienced to our attention. We apologize for the inconvenience.
Regarding the problem you reported, our Customer Care has informed us that they have opened a new request for the documents and re-enabled your user on Oct 12th. So let us know if you solved it.
Please note that additional documentation could be required to verify identity and ensure high level of security on our servers.
Marketing representative (community@a..., ).
Thank you for bringing the problem you experienced to our attention. We apologize for the inconvenience.
Regarding the problem you reported, our Customer Care has informed us that they have opened a new request for the documents and re-enabled your user on Oct 12th. So let us know if you solved it.
Please note that additional documentation could be required to verify identity and ensure high level of security on our servers.
Marketing representative (community@a..., ).
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