Alex Host negative review #66443 by evrad91@p... on Feb 2025
Alex Host got a negative review on
-anonymous- ( evrad91@p... )
Terminated my hosting and deleted all data without a prior notice
I had a hosting account with alexhost.com
I renewed the service, but the renewal invoice was refunded by mistake.
I topup my balance and tried to pay the invoice again from the balance.
It did not work and I opened a support ticket to pay the invoice from the account balance.
Support staff replied that they done it, my account was charged, invoice marked as paid and service was shown with next due data January 2026.
After a week I received the email the hosting is terminated.
I contacted the support team via the same ticket and they replied with the worst style of Romanian mentality: in Romanian language saying that the hosting was canceled because I didnt pay it.
An exchange of the messages did not give any result, they didnt have any courage to admit their mistake (again in the worst style of Romanian mentality). And the final thing they refused to give me a full refund, saying they paid something to paypal. I know how PayPal works, if you issue the full refund then you are not charged any transaction fee.
I dont feel they wanted to scam to me, they are just unprofessional and didnt properly renew the hosting when they said they did.
End result: lost all data, didnt get a full refund, didnt even hear sorry.
Proofs:
https://drive.proton.me/urls/D4MX8AGZ90#Y1uj3eK7G8LO
I had a hosting account with alexhost.com
I renewed the service, but the renewal invoice was refunded by mistake.
I topup my balance and tried to pay the invoice again from the balance.
It did not work and I opened a support ticket to pay the invoice from the account balance.
Support staff replied that they done it, my account was charged, invoice marked as paid and service was shown with next due data January 2026.
After a week I received the email the hosting is terminated.
I contacted the support team via the same ticket and they replied with the worst style of Romanian mentality: in Romanian language saying that the hosting was canceled because I didnt pay it.
An exchange of the messages did not give any result, they didnt have any courage to admit their mistake (again in the worst style of Romanian mentality). And the final thing they refused to give me a full refund, saying they paid something to paypal. I know how PayPal works, if you issue the full refund then you are not charged any transaction fee.
I dont feel they wanted to scam to me, they are just unprofessional and didnt properly renew the hosting when they said they did.
End result: lost all data, didnt get a full refund, didnt even hear sorry.
Proofs:
https://drive.proton.me/urls/D4MX8AGZ90#Y1uj3eK7G8LO
70 out of 77 users found this review to be helpful!