Alex Host negative review #59328 by shirogumi2@g... on Apr 2022
Alex Host got a negative review on
-anonymous- ( shirogumi2@g... )
Their servers are very slow. 1gbps bandwidth is a lie!
It made me feel like I was using slow dial-up internet from 2004!
When you want to upload your website's 10 gb wordpress files from Filezilla program to the server, you wait exactly 9 hours!
And on top of that, the upload is interrupted because the server is constantly crashing!
I bought servers from a lot of server providers before, they were all very good, but I am having such a problem with this company.
1 core processor servers from other major server providers outperform this alexhost's 16 core processor servers. I'm telling from my experience!
They did not fix the problem even though I opened a support ticket many times. I suffered a great loss as the server was constantly crashing and therefore my website could not be reached!
Even though their website says refund up to 30 days, they do not refund your money in any way. When you open a support ticket, they only reply, "Please wait, we have forwarded your request to the appropriate department." Since March 29, they have not responded to my support tickets other than the above answer.
The date I wrote this article is April 19, 21 days have passed since March 29, they have been doing nothing for 21 days!
If you are going to buy a server from here, think 20 times and consider that you cannot get a refund!
It made me feel like I was using slow dial-up internet from 2004!
When you want to upload your website's 10 gb wordpress files from Filezilla program to the server, you wait exactly 9 hours!
And on top of that, the upload is interrupted because the server is constantly crashing!
I bought servers from a lot of server providers before, they were all very good, but I am having such a problem with this company.
1 core processor servers from other major server providers outperform this alexhost's 16 core processor servers. I'm telling from my experience!
They did not fix the problem even though I opened a support ticket many times. I suffered a great loss as the server was constantly crashing and therefore my website could not be reached!
Even though their website says refund up to 30 days, they do not refund your money in any way. When you open a support ticket, they only reply, "Please wait, we have forwarded your request to the appropriate department." Since March 29, they have not responded to my support tickets other than the above answer.
The date I wrote this article is April 19, 21 days have passed since March 29, they have been doing nothing for 21 days!
If you are going to buy a server from here, think 20 times and consider that you cannot get a refund!
59 out of 61 users found this review to be helpful!