Accu WebHosting positive review #37174 by junico2008@g... on Sep 2018
Accu WebHosting got a positive review on
-anonymous- ( junico2008@g... )
I ordered a vps plan and asked to migrate 14 cpanel accounts. When the vps was released after migration, firewall was down, mailman was down, php version was obsolete, no account site that relied on index.php to run was working, except one, so the techs did not check any sites before releasing. NGINX was misconfigured. Onboarding essentially was a disaster. They have no procedures in place or at least none that are being used for migrations and new vps setup.
Support experience has been good with fast responses, and development has done a decent job on work requested. So end to end review is 3 stars because when you initiate a customer with this experience of onboarding it's very difficult to regain their confidence. I still second guess what they've done is correct at this point, I still doubt whether vps was correctly configured, it is more likely a case of a lacking configuration, minimum effort was applied to the vps setup, which makes no sense since these should be preconfigured package, with WHM / Cpanel settings already optimized and secured, which it seems they were not, based on security scan.
I am posting here on Yelp in hopes the owner sees it, because as with most support teams, they tend to pull the wool over the owners eye's. When I complained about the onboarding, a senior tech focused on php issues and totally ignored the true screw ups, I hate to say it, but this is typical deflection of responsibility that you find in offshore support centers.
BUT, They are much better than Inmotion Hosting by multiples.
Support experience has been good with fast responses, and development has done a decent job on work requested. So end to end review is 3 stars because when you initiate a customer with this experience of onboarding it's very difficult to regain their confidence. I still second guess what they've done is correct at this point, I still doubt whether vps was correctly configured, it is more likely a case of a lacking configuration, minimum effort was applied to the vps setup, which makes no sense since these should be preconfigured package, with WHM / Cpanel settings already optimized and secured, which it seems they were not, based on security scan.
I am posting here on Yelp in hopes the owner sees it, because as with most support teams, they tend to pull the wool over the owners eye's. When I complained about the onboarding, a senior tech focused on php issues and totally ignored the true screw ups, I hate to say it, but this is typical deflection of responsibility that you find in offshore support centers.
BUT, They are much better than Inmotion Hosting by multiples.
54 out of 63 users found this review to be helpful!