3Essentials positive review #29417 by Robert Hallsey (rhallsey@p...)


3Essentials got a positive review on
3essentials.com
3Essentials
2300 Gateway Center Blvd, Suite 101
Morrisville , NC 27560
US
☎ Phone 1-800-706-2908
Customer review #29417
4/10
Robert Hallsey ( rhallsey@p... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Very good but with qualifications

3Essentials met all my expectations for more than three years. My websites were always up, and response time was good. The few times I submitted tickets, I got quick, polite, and satisfactory replies. However, a few things became deal-breakers, and now I'm looking to change hosts.

The first problem happened when I decided I wanted to host more than one domain name. When I first signed up, they didn't offer a multi-domain plan. By the time I wanted one, they did offer it, and it was only a couple dollars more per month. So I asked that my account be upgraded, but they said they couldn't do that. Instead, I'd have to download all my files, cancel my account, and sign up again as a new customer. I thought that was unreasonable. There's no reason they couldn't just turn on the option that allows multiple domains and bill me the extra couple of bucks.

The second problem was when a PHP application I use got upgraded, and I discovered that it needed PHP 5.3 and that my 3Essentials shared server had PHP 5.2. I asked when they were going to upgrade the server's PHP, and they said they weren't going to. Again, I thought this was unreasonable since PHP 5.2 reached its end-of-life in 2011, more than three year before.

Now I notice that they no longer offer shared hosting. Their cheapest plan now is a "cloud" plan for $20 a month, and while it's quite reasonable if you want to host high-traffic websites, I can't justify the price what for I need.

If you need a high-capacity host, 3Essentials is probably a very good host, especially since they're getting out of the low-cost retail market. Without having to deal with lots of new user questions, they can better serve a smaller number of larger customers. But if you're just looking for basic hosting for under $10 a month, they're no longer the place to be.

90 out of 93 users found this review to be helpful!

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