3Essentials negative review #12615 by Vicky Tang (vicky@v...) on 2010
3Essentials got a negative review on and one official response on
30835 W. 10 Mile Rd. Ste 1002
Farmington Hills , MI 48336 US
☎ Phone 1-800-706-2908
📧 tyler@3...Vicky Tang ( vicky@v... )
I have been with 3essentials for more four years, it is the worst experience ever! I've not been able to receive emails in my inbox for more than a year, and I'm not able to access my email account when I'm overseas, whether it's in Japan, China, US or in any of the countries in Europe, and I've been writing to them for more than a year asked for help, they practically ignored it. I had to set up another account for forwarding all the emails, oddly enough all the emails arrived in my forwarding address, but many are still missing from my inbox with 3essentials. Not to mention the poor customer service I received from their tech stuff. I wrote a complain letter to their customer service, not even heard a reply from them on my complain letter. The tech manager wrote me back trying to solve the problem, without apologizing for all the inconvenience that their inadequate service has brought. I'm so fed up with them, and will for sure change a hosting company ,and will never ever recommend this company to anyone on earth! A company like this should be refund the money I've paid for. www.3essentials.com sucks.
Hello,
We’re very sorry to read about your experience and the difficulties you faced with email access and support. We understand how critical reliable email service is, especially when you’re traveling internationally, and we regret that we fell short of meeting those needs. It’s clear from your review that you didn’t feel heard or supported, and that’s not the standard of service we want for our customers.
Since the time of this review, we’ve made major upgrades to our email and hosting infrastructure to improve both reliability and accessibility worldwide. We’ve also implemented stronger accountability within our support team to ensure that every customer concern is addressed promptly and thoroughly, with the level of care and communication that you deserve.
We appreciate you sharing your feedback, even though it was a difficult experience, as it has helped us identify areas to improve. While we understand you’ve moved on, we’d welcome the opportunity to demonstrate how much our service has changed if you ever decide to revisit 3Essentials.
Best regards,
Tyler
3Essentials
Marketing representative (Tyler Knox - sales@3..., ).
We’re very sorry to read about your experience and the difficulties you faced with email access and support. We understand how critical reliable email service is, especially when you’re traveling internationally, and we regret that we fell short of meeting those needs. It’s clear from your review that you didn’t feel heard or supported, and that’s not the standard of service we want for our customers.
Since the time of this review, we’ve made major upgrades to our email and hosting infrastructure to improve both reliability and accessibility worldwide. We’ve also implemented stronger accountability within our support team to ensure that every customer concern is addressed promptly and thoroughly, with the level of care and communication that you deserve.
We appreciate you sharing your feedback, even though it was a difficult experience, as it has helped us identify areas to improve. While we understand you’ve moved on, we’d welcome the opportunity to demonstrate how much our service has changed if you ever decide to revisit 3Essentials.
Best regards,
Tyler
3Essentials
Marketing representative (Tyler Knox - sales@3..., ).
87 out of 96 users found this review to be helpful!