123Connect positive review #55665 by -anonymous- on Jun 2021
123Connect got a positive review on
-anonymous- ( -hidden- )
If you know what you're doing 123Connect are a great hosting company. Helpful support and just straight forward, reasonable people to deal with. You can pick up the phone and speak to an actual, real-life person and they're only based down the road in Essex (so I bet they all have excellent fake tans too).
Last year I had clients struggling due to the pandemic and one in particular couldn't afford to renew their web hosting services at the time. I contacted Jeff, apologising for the late payment and explained that I'd be covering the client's hosting and SSL until they were back on their feet (for which there website would be essential). Jeff very kindly offered to cover half the hosting bill for that client. They're good people. They care.
I only landed on this review page by accident and was really surprised by the bad reviews, of which their are only two. Reading between the lines, they sound like disgruntled, awkward customers and their feedback should probably be taken with a pinch of salt.
Is it the fault of 123Connect that your client bought a spam filter that didn't work? No. You should communicate with your client that the product they purchased is inadequate/broken and suggest a solution. If you had explained you were having issues with spam, 123Connect could have helped but it's not their job to provide support for a broken third-party product.
As for the guy upset about their e-commerce site. They did a site for you, then you requested further development beyond what the original site was designed to cater for. Tricky to evaluate without the full details but as a developer myself, if you wanted an e-commerce site from the start, they could have provided a solution for that. Requesting it as a retrofit would unlikely to have been cost effective but it sounds like they still attempted to accomodate. If they did the work, pay them (you tight git).
If you're dealing with a website hosting company, you should probably have some idea of what you're doing and the terminology used. Otherwise, just pay an agency to handle web services on your behalf. Yes, you can save money going direct but your time is worth more. Don't waste it getting frustrated when you're given a technical response to a technical question. I have always found them to be very accommodating and knowledgable.
If you don't want to deal with them directly, let me take care of everything for you. It'd be my pleasure (and my rates are great!)
Last year I had clients struggling due to the pandemic and one in particular couldn't afford to renew their web hosting services at the time. I contacted Jeff, apologising for the late payment and explained that I'd be covering the client's hosting and SSL until they were back on their feet (for which there website would be essential). Jeff very kindly offered to cover half the hosting bill for that client. They're good people. They care.
I only landed on this review page by accident and was really surprised by the bad reviews, of which their are only two. Reading between the lines, they sound like disgruntled, awkward customers and their feedback should probably be taken with a pinch of salt.
Is it the fault of 123Connect that your client bought a spam filter that didn't work? No. You should communicate with your client that the product they purchased is inadequate/broken and suggest a solution. If you had explained you were having issues with spam, 123Connect could have helped but it's not their job to provide support for a broken third-party product.
As for the guy upset about their e-commerce site. They did a site for you, then you requested further development beyond what the original site was designed to cater for. Tricky to evaluate without the full details but as a developer myself, if you wanted an e-commerce site from the start, they could have provided a solution for that. Requesting it as a retrofit would unlikely to have been cost effective but it sounds like they still attempted to accomodate. If they did the work, pay them (you tight git).
If you're dealing with a website hosting company, you should probably have some idea of what you're doing and the terminology used. Otherwise, just pay an agency to handle web services on your behalf. Yes, you can save money going direct but your time is worth more. Don't waste it getting frustrated when you're given a technical response to a technical question. I have always found them to be very accommodating and knowledgable.
If you don't want to deal with them directly, let me take care of everything for you. It'd be my pleasure (and my rates are great!)
49 out of 52 users found this review to be helpful!