May 1, 2006 : TelecityRedbus Reports Internet Use

📅 May 1, 2006 - According to a report released Friday by European data center service provider TelecityRedbus (telecityredbus.com), just over half of UK Internet users say they have any loyalty to any online brand, while 9 out of 10 are unwilling to give a Web site more than three chances to load.

The report found that the top three reasons for moving to an alternative Web site are poor customer service, with 70.8 percent; slow loading time, with 68.9 percent; and non-delivery on items ordered, at 68.5 percent.

The research, commissioned by TelecityRedbus and independently conducted by UK market research company Tickbox, is taken from the findings of a survey of more than 2000 people in March 2006. The results show a detailed overview of the surfing habits of the UK's online population and illustrate just how integral a functioning and available Web site is to an online business' reputation and its revenue.

"The typical online business is competing against a vast number of alternative suppliers in a global marketplace," says Mike Tobin, CEO of TelecityRedbus. "Compounding this is the fact that today's online consumers are more Internet savvy than ever before. This research demonstrates unequivocally that ‘on-demand' functionality is crucial to success - they are not prepared to wait or give a company another chance if they feel failed by its online shop window."

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URL source: http://www.thewhir.com/marketwatch/050106_TelecityRedbus_Reports_Internet_Use.cfm
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