May 10, 2006 : NTT Launches Tech Call Center

📅 May 10, 2006 - NTT America, a wholly-owned U.S. subsidiary of NTT Communications (ntt.com) announced on Wednesday that it has launched the Certified Engineering Center, which provides enterprise hosting service customers with direct access to skilled certified engineers for technical support.


The new streamlined support service removes the traditional tiered call center structure that required customers to interact with multiple levels of support before speaking to a qualified engineer. The CEC allows all U.S., European, Asia-Pacific customers who are supported through NTT America's U.S. data center to speak promptly to a certified Windows, Solaris, Linux or Networking engineer for technical support.

"We created the CEC in direct response to customer demand for the elimination of queues and repetitive interactions with low-level ticket takers," says Hideki Kurihara, VP of the enterprise hosting business unit at NTT America. "We are proud to offer our customers this critical service enhancement, which is unmatched in the enterprise marketplace, in an effort to better serve their needs and provide higher value and support."

As the U.S. subsidiary of NTT Communications, NTT America provides enterprise hosting, network, and IP networking for global enterprises and service providers.