Cloudways Study: One in Five Businesses Rely on Customers to [...]

📅 October 21, 2026 - A new study commissioned by Cloudways and conducted by Censuswide has found that one in five surveyed digital businesses most commonly discover website problems through customer complaints, exposing weaknesses in outage detection as companies reassess online reliability. The DigitalOcean service surveyed businesses in the United States and United Kingdom, estimating annual downtime costs at £336,000 while recording growing concern about discovery through artificial intelligence systems.

The monitoring findings deserve more attention than the financial headline. Only 9% of respondents reported continuously monitoring performance through automated systems, while 42% said resolving server [...][... Check source for end of article ...]

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