Every Small Business Should Offer at Least 5 Contact Methods [...]
Every Small Business Should Offer at Least 5 Contact Methods for Customers
📅 - Small business customers want options when it comes to contacting a company. No longer is it enough to offer a phone number and address on your contact page. Now, visitors want to see at least 5 contact methods on your website, and if they don't see their preferred method of communication, you may lose a sale.
While immediacy is definitely an important factor in the methods customers prefer to use when contacting a business, it's not the only factor. Customers look for companies that offer a variety of channels through which they can get in touch with them without putting in too much effort.
Every small business should offer at least 5 contact methods for customers. Here are our suggestions for which 5 methods to choose for your website.
Contact form
Offering the functionality of email along with the ease of sending messages directly from your website instead of requiring someone to open up another tab in their browser, log into an email account, copy and paste your email address, and finally type and send the message. When a contact form is right on your website, users can enter the information you designate – for example, Name, Email, Subject, and Message. This can help you better organize the inquiries you get as each will be labeled with a clear subject that users select from a drop-down list.
Email address
Some customers prefer contacting businesses with an email address. Email offers a fast and nonverbal option for customers that need to get in touch with your business. In addition to being quick to send and not requiring someone to speak on the phone, email is a 24/7 mode of contact. That means your customers can always send you an email, even if it's not during business hours.
Live chat
While immediacy is definitely an important factor in the methods customers prefer to use when contacting a business, it's not the only factor. Customers look for companies that offer a variety of channels through which they can get in touch with them without putting in too much effort.
Every small business should offer at least 5 contact methods for customers. Here are our suggestions for which 5 methods to choose for your website.
Contact form
Offering the functionality of email along with the ease of sending messages directly from your website instead of requiring someone to open up another tab in their browser, log into an email account, copy and paste your email address, and finally type and send the message. When a contact form is right on your website, users can enter the information you designate – for example, Name, Email, Subject, and Message. This can help you better organize the inquiries you get as each will be labeled with a clear subject that users select from a drop-down list.
Email address
Some customers prefer contacting businesses with an email address. Email offers a fast and nonverbal option for customers that need to get in touch with your business. In addition to being quick to send and not requiring someone to speak on the phone, email is a 24/7 mode of contact. That means your customers can always send you an email, even if it's not during business hours.
Live chat
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