Oct 6, 2009 : Salesforce.com Partners with Cisco
📅 - Company's Service Cloud 2 and Cisco's Unified Communications combine to deliver a complete cloud computing solution for customer service.
Salesforce.com, an enterprise cloud-computing company, and Cisco, a networking and communications products manufacturer, yesterday announced a combined solution to deliver a complete contact center in the cloud. The company (salesforce.com) states that The Cisco and salesforce.com Customer Interaction Cloud brings together its Service Cloud 2 with Cisco Unified Communications. The solution empowers small and medium sized companies to run their customer service completely in the cloud. It adds that both the companies share a vision about moving technology into the cloud and leveraging social networking sites like Facebook, Twitter and Google to deliver services to their customers where they are already collaborating.
The company explains that the combined solution utilizes a connector to integrate its Service Cloud 2 with Cisco Unified Contact Center's functionality. This allows customers to use its CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support center in any industry. It avers that through this offering, both the companies are addressing a growing demand for cloud computing-based customer service solutions in the SMB market.
"The Service Cloud 2 has seen tremendous momentum and validation from customers, prospects, and partners and truly represents the future of customer service," said Alex Dayon, Senior Vice President, customer service & support product line of salesforce.com. "The combination of Cisco's Unified Communications and salesforce.com's Service Cloud 2 will provide companies with a true cloud based option when it comes to their customer service needs. Companies will no longer have to manage routers, servers and switches when it comes to their contact center, they can focus on delivering the best customer service possible."
"In the decade since we entered the market, customers have validated Cisco's approach to the customer care market through tremendous adoption of our collaboration solutions," said John Hernandez, General Manager of Cisco's Customer Contact Business Unit. "Now together with salesforce.com and the Service Cloud 2, we're taking customers beyond the contact center to Customer Collaboration, where organizations can be more proactive and effective, create deeper relationships with their customers, and help build their brands through customer advocates. The rise of social media, and the confidence it has spawned amongst internet users to engage, makes the possibility of collaboration much more of a reality."
Salesforce.com, an enterprise cloud-computing company, and Cisco, a networking and communications products manufacturer, yesterday announced a combined solution to deliver a complete contact center in the cloud. The company (salesforce.com) states that The Cisco and salesforce.com Customer Interaction Cloud brings together its Service Cloud 2 with Cisco Unified Communications. The solution empowers small and medium sized companies to run their customer service completely in the cloud. It adds that both the companies share a vision about moving technology into the cloud and leveraging social networking sites like Facebook, Twitter and Google to deliver services to their customers where they are already collaborating.
The company explains that the combined solution utilizes a connector to integrate its Service Cloud 2 with Cisco Unified Contact Center's functionality. This allows customers to use its CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support center in any industry. It avers that through this offering, both the companies are addressing a growing demand for cloud computing-based customer service solutions in the SMB market.
"The Service Cloud 2 has seen tremendous momentum and validation from customers, prospects, and partners and truly represents the future of customer service," said Alex Dayon, Senior Vice President, customer service & support product line of salesforce.com. "The combination of Cisco's Unified Communications and salesforce.com's Service Cloud 2 will provide companies with a true cloud based option when it comes to their customer service needs. Companies will no longer have to manage routers, servers and switches when it comes to their contact center, they can focus on delivering the best customer service possible."
"In the decade since we entered the market, customers have validated Cisco's approach to the customer care market through tremendous adoption of our collaboration solutions," said John Hernandez, General Manager of Cisco's Customer Contact Business Unit. "Now together with salesforce.com and the Service Cloud 2, we're taking customers beyond the contact center to Customer Collaboration, where organizations can be more proactive and effective, create deeper relationships with their customers, and help build their brands through customer advocates. The rise of social media, and the confidence it has spawned amongst internet users to engage, makes the possibility of collaboration much more of a reality."
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