Mar 19, 2009 : HostDime Opens Customer Support Office


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) announced on Thursday it has opened a 1,500 square foot dedicated customer support facility to house its growing customer support department.

Located at 12001 Science Drive, just adjacent to the campus of the University of Central Florida, the new office is about 10 miles east of HostDime's international headquarters in downtown Orlando.

With its close distance to UCF, the company says it will continue to draw on its relationship with the school and hire UCF students and graduates as interns and full time employees.

The new office has capacity for up to 50 employees. This includes 20 new hires the company will be making in the next several months, which is impressive considering the increasing job cuts amid a deepening recession.

HostDime will also relocate employees from the downtown office.

The additional employees will help the company reach its goal of offering an average response time of no more than 15 minutes on all customer support requests.

The company features a video tour of its DimeNOC Orlando data center facility here.

"Our company is taking a mission-critical approach to customer support, even for customers with small hosting plans," says Emmanuel Vivar, HostDime CEO. "The addition of a dedicated customer support facility will enable to us offer a higher level of service to all customers. We are also proud to create high-quality jobs in Central Florida at a time when so many companies are handing out pink slips."

Headquartered in Orlando, HostDime operates five international divisions, including HostDime Israel, HostDime Brazil, HostDime Colombia, and HostDime Mexico, which just celebrated its one year anniversary.

To celebrate this anniversary, HostDime Mexico is offering a 100 percent discount off the first invoice.

New clients can take advantage of the promotion by entering the coupon code "unmes" when they purchase a service on the HostDime Mexico website.

HostDime offers managed hosting services to a client base of more than 700,000 hosted domains on 3,000 servers.

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