May 21, 2008 : LeaseWeb Restructures Support Dept.

📅 May 21, 2008 - Netherlands-based Web hosting provider LeaseWeb (leaseweb.com ) announced last week it named Ivo Roomer the company's new support manager in the restructuring of its support division.

The department currently has 33 employees but will be expanded significantly to meet the demands of LeaseWeb's rapid growth, doubling in size in the last year. Roomer previously worked for VNU Media as a sales manager of online media. He brings to LeaseWeb a number of years of experience in the hosting sector, serving in roles such as manager of sales support and European business manager. He will lead the newly expanded support division comprised of 16 additional support agents. "The expansion is necessary to decrease response times and increase the availability of our support services," says Roomer. "Some 70 percent of our customers are based not in the Netherlands, but abroad. We have customers in the United States, the UK, France, Denmark, Spain, Poland, Russia, Turkey, and other countries. This means that you need to have adequate manpower available because you have to account for time differences. Moreover, customers with a 24/7 business model also expect LeaseWeb to deliver 24/7 service and support." Roomer also plans to professionalize the department further to increase the company's customer loyalty and satisfaction by emphasizing the "human factor of the department." He says he will instruct LeaseWeb employees to take more "account of customer wishes and a customer-friendly approach to [LeaseWeb's] customer base." Claiming to be a "global top 20 of hosting providers" in its press release, LeaseWeb offers a range services including domain name registration, web hosting, dedicated servers, colocation, server virtualization and streaming.

The company recently announced it has seen considerable demand for its "green hosting" offering since launching the services last year.

Reads: 2030 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/marketwatch/052108_LeaseWeb_Restructures_Support_Dept.cfm

Company: Lease Web

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