Oct, 2001 : Digex Named Overall Leader in SLA Performance by Tier 1

📅 October 3, 2001 - Digex, Incorporated (digex.com), a managed hosting provider,yesterday announced that Tier 1 Research (tier1research.com) has named Digexthe overall leader in Service Level Agreement performance in a recentreport.

With high scores throughout the survey, this award was ascribed to Digex'sleadership in security, Digex's affiliation with WorldCom (worldcom.com) and its usage of the award-winning WorldCom global IP network, the ClientCentral portal which enables customers to get access to critical data online, and Digex's robust managed hosting infrastructure. A full analysis can be found in the Dec. 4, 2001 report titled "How Good is Good Enough?"
"As a pioneer and leader in fully managed hosting, it is no surprise thatDigex has earned the top score for overall SLA performance," said AndrewSchroepfer, president of Tier 1 Research. "The scores from our survey attestthat Digex offers one of the best uptime guarantees in the industry, hasgreat connectivity as an affiliate of WorldCom, scores high in customerservice with the addition of ClientCentral, which independently ranks amongthe industry's best according to an earlier Tier 1 Research study, and has aleading security SLA."
"Digex understands that our customers' need to stay ahead of the competitionand are committed to offering best-of- breed solutions and world-classservice," said Martha Gilbertson, vice president of product management atDigex. "Digex believes in providing continuous, consistent and reliableservice to customers globally. These outcomes are further proof pointsdemonstrating our commitment to well-engineered products and services andthe highest levels of security, support, uptime and network connectivity."

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