Oct, 2001 : Xpert Appointed as Compaq Service Partner

📅 October 3, 2001 - Xpert Technology (xpert.com) has been appointed as anAccredited Service Partner in Ireland for Compaq (compaq.com). This followsa vigorous accreditation process involving an audit of resources, trainingand knowledge within Xpert by Compaq.

Joe Nelson, service channels manager of Compaq says, "Compaq deliverswarranty support for its products through a network of Service Partners whoare measured and rewarded through best in class Service Partner programs. Wehave recently revamped our service partner programs with a focus on customersatisfaction and operational efficiency. Prospective Service Partners gothrough an in-depth operational audit of their customer management, servicedelivery and quality procedures.
"The standards required to achieve the Accredited Service Partner statusare high which ensures that we can guarantee the highest levels of warrantysupport to our customers," he continued.
Xpert has already been named as a premier partner for Compaq in Ireland andthis accreditation will further strengthen Xpert's position as anexperienced Compaq reseller.
"This accreditation means that we can offer our customers the full suite ofservices from installation to after sales warranty," says James Delaney,technical director, Xpert Technology. "Having successfully passed thestrict criteria, we can now provide full warranty support to our customerswithout having to pass it on to anyone else. As a result, we are in aposition to deliver far greater service and account management."

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