Jul, 2003 : XO Chooses ViryaNet For Workforce Management

📅 July 14, 2003 - ViryaNet (viryanet.com) announced today that XO Communications (xo.com ) has selected its ViryaNet Service Hub for Telecommunications for its workforce management requirements. Under the terms, XO will use the Service Hub for Telecommunications suite of applications, which comprises Workforce Management, Advanced Scheduling Optimization, Mapping, Contract Entitlement, Field Parts Logistics, and automated work flow processing to automate its technicians and field services business processes.

"We are committed to providing the best possible service to our customers and empowering our employees to quickly and efficiently respond to our customer needs by using strong service processes with quality information," said Mark Faris, senior vice-president, network operations, XO Communications. "ViryaNet's applications will allow our technicians to interact with other members throughout our organization and provide our customers with a consistent and high quality of service."
According to the company, XO will be able to automate the workforce activities and improve the effectiveness of more than 500 technicians using ViryaNet Service Hub for Telecommunications. ViryaNet's solution will allow XO to capture logistics and labor activity at the source, and monitor, report, and measure field activity through key performance indicators.
XO Communications is a broadband communications service provider offering a complete set of communications services, including: local and long distance voice, Internet access, virtual private networking (VPN), ethernet, wavelength, Web hosting and integrated voice and data services.
ViryaNet is a developer of software that aims to enhance an organization's service operations.

Reads: 1670 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/marketwatch/xo071403.cfm

Company: XO Communications

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