Namesco отрицательный обзор #47410 от -анонимный- на май 2020


Namesco Получил отрицательный обзор на
names.co.uk
Namesco
Acton House, Perdiswell Park
Worcester , ENGLAND wr3 7gd
UK
☎ Телефон 0345 363 3630
отзыв клиента #47410
2/10
-анонимный- ( -скрытый- )
Время прошло более 3 лет
Глобальный рейтинг
We have been with Namesco since putting our business online in 2007. We had all our domains with them, as well as Dedicated Server service.

Technical Support is great but nowadays Customer Service and Billing could not find their own arses with both hands.

They failed to renew one of our domains despite having a Direct Debit mandate and valid Card details, and the renewal method set to 'Auto'.

When our domain suddenly stopped working I asked them what was wrong and was told I had failed to renew it so it went up for sale.

Even worse, another hosting company now owned it and it was up for sale - at a premium price of $280.

When I asked how this came to be they said they had emailed me about a renewal failure. I replied that I had received no such email, can they tell me when it was sent.

I was told they could not find any trace of emails (from 2 months ago) but they must have sent them, so it could only be my fault for not having enough funds in the bank - the same business bank that 2 days later they managed to remember to take £300 for Dedicated Server.

They email their complain Response through a 'Do Not Reply' email address which invites you to review Support Tickets in your Namesco account panel.

Except you cannot see your Support Tickets on your Namesco account because that function stopped working in 2014.

So you cannot reply to their email, nor can you access your Support Tickets to see / reply to their Response.

2 days later you receive a 'Since you have not responded your Support Ticket is Closed' email - again from 'Do Not Reply'. It does however invite you to Rate our Service'.....

When I used the 'Tell the Boss' option in the hope of escalation, the same Customer Service lackie who accused me of not having money in my bank intercepted my complaint and claimed to have suddenly 'found' information to compile an alleged timeline and re-accuse me of not having funds in the bank at the time.

Yet my business bank shows a) no declined requests, and b) other Namesco charges requested and paid in the same period.

Not once has anyone said 'here is what we can do to fix this for you', only 'it is your fault even if you can prove it is actually ours'.

It is a matter of trust - and you cannot trust Namesco.

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