Web Serve negative review #3476 by Malcolm Smith (malcolm.smith@d...)


Web Serve got a negative review on
Web Serve
115 George St., Suite 511
Oakville , ON L6J 0A2
CA
☎ Phone 1-800-499-3242
☎ Phone (905) 315-3477

webserve.ca is inactive, but is redirected to hostpapa.com
Customer review #3476
1/10
Malcolm Smith ( malcolm.smith@d... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
How I wish that I had listened to other people's reviews before I used their service. For the past three weeks I haven't been able to view anything on my site. I have even tried to FTP into my folders but the connection drops every time as if everything has been mangled.

The last time, by a sheer co-incidence, that everything was working fine was in the two weeks before the next quarterly bill was due. Within 24 hours of the bill being paid promptly (all requests for a discount for the downtime were ignored) then the site was unavailable and I can't even rescue my data files from the site.

People here have claimed that their site has gone down three times in one month. They are lucky. It is now December and the site hasn't been working since October.

The amount of business that this lost me has been incredible. Sadly, I am not living in Canada as I would have undertaken legal action by now.

As for the technical support when I do get an automated eMail afterI send in yet another eMail listing my problem then it will always tell me how to pay or other account rated business. Nothing to do with the technical side of things.

Every three weeks, or thereabouts, I will be get an automated message from a computer pretending to be Nicky telling me that they can't see a problem at their end. I have so many of these now that it's clear that no human being is even looking at my messages and trying to solve the issues.

There's two sorts of people who post reviews of webserve.ca; the users who suffer and who give them one star (only because we can't work out how to give lower) and staff of webserve who pretend to be customers and then give them five stars.

Don't be fooled by these people. Webserve are the worst hosting company that I have ever had the misfortune to come across. I haven't been able to contact a human being on LiveChat in months. I haven't had any satisfaction in months with any of my issues and not even an eMail from a human being.

I can't advise anyone enough to stay away from this company. When my account billing is over I am going to let the domain name rot and see if I can pick it up again later on but that isn't as important as getting away from this useless crowd.

How I wish that they were in the UK then we'd be facing each other in a court of law with them as the defendant. Be warned.

94 out of 102 users found this review to be helpful!

-anonymous- ( -no email- ) review | Mathew ( mathewrossi@y... ) review