Web Serve review #13422 by Kristina Salin (altapainting@g...) on 2010


Web Serve got a negative review on
Web Serve
115 George St., Suite 511
Oakville , ON L6J 0A2
CA
☎ Phone 1-800-499-3242
☎ Phone (905) 315-3477

webserve.ca is inactive, but is redirected to hostpapa.com
Customer review #13422
1/10
Kristina Salin ( altapainting@g... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I was with Webserve for about 4 years and finally finished with the BS. I have found them to be spotty at best and recently just horrible. In trying to cancel my service I have repeatedly tried to talk to someone, get sent to an online form that they don't recieve and got billed anyway. Months ago my site was down and no one told me they were migrating servers. Just recently my domain came up for renewal and they never informed me so my site was down again and when I called to complain - the tech manager Johnn actually yelled at me and hung up on me and when I tried to complain about the service to their feedback line, he responded with a rebuttal to my complaint! Who does that in customer service? I am fed up with them. It is always 'he said, she said' with them. I am told they emailed me when I can't find a single email from them. I am told that I never submitted a cancelation request when I know I did and actually did it online with a live chat person. Too much rudeness, hard to get through to them, I actually lost my original domain name with them years back because they didn't tell me in time that it was up for renewal. I'm done - I hope! I'm STILL trying to cancel my service.

68 out of 70 users found this review to be helpful!

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