UK Fast negative review #37095 by -anonymous- on Sep 2018


UK Fast got a negative review on
UK Fast
UKFast Campus, Birley Fields
Manchester , ENGLAND M15 5QJ
UK
☎ Phone 0161 215 4087

ukfast.co.uk is inactive webhosting company!
Customer review #37095
1/10
-anonymous- ( -no email- )
Time Hosted 1 to 2 years
Global rating
One of the worst experiences of cancelling a service ever. First the cancellation procedure itself is not a pleasant experience.

Pushy reps and being forced to write in with your notice of cancellation.

Despite doing this and receiving confirmation of cancellation, we still continued to receive invoices. We called and again made sure the account was closed and they coincidentally had some figures wrong and reimbursed us for the charge.

I then receive another invoice the following month and when I replied to the email, I got a snotty reply from Jordan Townsend asking me if I cancelled in line with clause 16 of the contract?

My business partner then called and spoke to him who continued to quote clauses at him and generally be difficult until finally accepting the error and acknowledging the previous person mustn't have actioned things properly and the account will now be closed.

I'm fully expecting this not to happen and to receive yet another invoice next month and have to go through a similar experience.

Horrible horrible company. People remember the first and last impressions and it pays to remember that, hence this review which will be posted at every site I can find.

41 out of 53 users found this review to be helpful!

Alfred Hunt ( sales@h... ) review | -anonymous- ( -no email- ) review