Silicon House negative review #19092 by ravirajaram (rravi16@r...)

Silicon House got a negative review on Feb 19, 2012

ravirajaram ( rravi16@r... )

Worst behaviours with customers and cheating

View Ticket #141364
Department Date Subject Status Urgency
Cloud Servers 15/02/2012 16:24 Cloud Nano - Due Paid [MERGED] Customer-Reply High

Platform: Linux

Ravi Rajaram
Client 15/02/2012 16:24
We have been made the payment through ICICI net banking ( Rs.999) towards our new linux nano cloud hosting.

Transaction number - 292816741

Kindly do the needfull. ( see the receipt in the attachment )

----------------------------
IP Address: 122.164.243.250

Attachments
Untitled-1 copy.jpg Untitled-1 copy.jpg

Staff 15/02/2012 16:30
We are working on your ticket now. We will update you shortly.

If you feel that this reply does not satisfy your requirements,please re-open the ticket by cliking on the re-open link.

We are committed to delivering the best hosting experience possible. If you dont feel that your problems, questions or concerns have been resolved on a timely basis through our normal support channels, our RAF team lead is standing by to assist you. Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

Regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 15/02/2012 17:12
Hi what happened and waiting for server details.................please

Ravi Rajaram
Client 15/02/2012 17:18
Any issues ????

Confirm the payment and send us the server details please.......

Ravi Rajaram
Client 15/02/2012 17:46

Transaction number - 292816741

Kindly do the needfull.

----------------------------
IP Address: 122.164.243.250

Staff 15/02/2012 17:55
We are working on your ticket now. We will update you shortly.

If you feel that this reply does not satisfy your requirements,please re-open the ticket by cliking on the re-open link.

We are committed to delivering the best hosting experience possible. If you dont feel that your problems, questions or concerns have been resolved on a timely basis through our normal support channels, our RAF team lead is standing by to assist you. Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

Regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 15/02/2012 18:15
HOW LONG IT WILL TAKE TO WORK ON OUR TICKET .... TO CONFIRM THE FOLLOWING

1. PAYMENT RECEIPT

2. SERVER DETAILS.

FROM 4:24 PM ONWARDS WORKING ON TICKET BUT NO USEFUL REPLY ?????

Ravi Rajaram
Client 15/02/2012 18:36
Dear Ravi Rajaram (Sriyaditha Graphics Universe),

We have received your order and will be processing it shortly. The details of the order are below:

Order Number: 5416530362
In the order confirmation mail received from you we found the domain name is

Domain: techsupportgeeks.net.techsupportgeeks.net

this is not correcet and correct domain name is techsupportgeeks.net.

Note the correction and do the needful.

Here under we have copied your confirmation contents
Product/Service: Cloud Servers - Linux - Linux Cloud Servers - NANO1
Domain: techsupportgeeks.net.techsupportgeeks.net
First Payment Amount: Rs.999.00
Recurring Amount: Rs.999.00
Billing Cycle: Monthly

Total Due Today: Rs.999.00

You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order.

----------------------------
IP Address: 122.164.243.250

Staff 15/02/2012 18:45
We are working on your ticket now. We will update you shortly.

If you feel that this reply does not satisfy your requirements,please re-open the ticket by cliking on the re-open link.

We are committed to delivering the best hosting experience possible. If you dont feel that your problems, questions or concerns have been resolved on a timely basis through our normal support channels, our RAF team lead is standing by to assist you. Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

Regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 15/02/2012 19:02
?????????????????????

Ravi Rajaram
Client 15/02/2012 19:21
Hi what is the status ?????

SHRAF Coordinator7
Staff 15/02/2012 20:01
Dear Sir,

Please allow us sometime.We are checking on this.We will update you in the same ticket.

---------------------------------------------
As we have merged .IN and .COM Domain Control Panel , we request you to register any new .IN or .CO.IN domains in http://resellers.siliconhouse.net. The control panel [http://inresellers.siliconhouse.net] will be depreciated in 2 days time.

Refer the below url to enable the .IN and 3rd LEVEL .IN domain extensions in your .COM domain control panel and move your .IN/3rd LEVEL .IN domains to your .COM domain control panel.
https://members.siliconhouse.net/knowledgebase.php?action=displayarticle&catid=1&id=225

---------------------------------------------

We appreciate your business.

We are committed to delivering the best hosting experience possible.Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 15/02/2012 21:26
Hi ????

Ravi Rajaram
Client 16/02/2012 10:38
what is the status ?????????//

Ravi Rajaram
Client 16/02/2012 10:40
We have been made the payment through ICICI net banking ( Rs.999) towards our new linux nano cloud hosting.

Transaction number - 292816741

Kindly do the needfull. ( see the receipt in the attachment )

Why still it is showing overdue

SHRAF Coordinator7
Staff 16/02/2012 10:44
Dear Mr.RaviRanjan,

Please note that we are keeping this ticket in hold since we need to setup and configure the cloud server which you have purchased.

You need to allow sometime. We will update you with in today.

---------------------------------------------
As we have merged .IN and .COM Domain Control Panel , we request you to register any new .IN or .CO.IN domains in http://resellers.siliconhouse.net. The control panel [http://inresellers.siliconhouse.net] will be depreciated in 2 days time.

Refer the below url to enable the .IN and 3rd LEVEL .IN domain extensions in your .COM domain control panel and move your .IN/3rd LEVEL .IN domains to your .COM domain control panel.
https://members.siliconhouse.net/knowledgebase.php?action=displayarticle&catid=1&id=225

---------------------------------------------

We appreciate your business.

We are committed to delivering the best hosting experience possible.Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 16/02/2012 22:25
What is the status ?

Ravi Rajaram
Client 16/02/2012 22:29
In your previous reply and over discussion with phone replied that " we will update you with in today ".......

What update have you given ................ and weather are you capable to provide cloud hosting or not ????????????

Reply and revert.........

SHRAF Coordinator7
Staff 17/02/2012 07:22
Dear Sir,

Please note that we need to talk to your regarding the same.We will call you today.

---------------------------------------------
As we have merged .IN and .COM Domain Control Panel , we request you to register any new .IN or .CO.IN domains in http://resellers.siliconhouse.net. The control panel [http://inresellers.siliconhouse.net] will be depreciated in 2 days time.

Refer the below url to enable the .IN and 3rd LEVEL .IN domain extensions in your .COM domain control panel and move your .IN/3rd LEVEL .IN domains to your .COM domain control panel.
https://members.siliconhouse.net/knowledgebase.php?action=displayarticle&catid=1&id=225

---------------------------------------------

We appreciate your business.

We are committed to delivering the best hosting experience possible.Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 17/02/2012 09:26
What is the position.... even with this trial order this much of lagging means how would our customer believe us?

because of your poor followups and delay in activities we are loosing our business.............

SHRAF Coordinator7
Staff 17/02/2012 09:34
Dear Mr.Ravi,

Please check the ticket View Ticket #121253, we have already suggested your about your requirements.

You havent informed about this and you have purchased it directly.Our Cloud Server Team need to talk to you regarding the same.Once they arrived, we will call you.

---------------------------------------------
As we have merged .IN and .COM Domain Control Panel , we request you to register any new .IN or .CO.IN domains in http://resellers.siliconhouse.net. The control panel [http://inresellers.siliconhouse.net] will be depreciated in 2 days time.

Refer the below url to enable the .IN and 3rd LEVEL .IN domain extensions in your .COM domain control panel and move your .IN/3rd LEVEL .IN domains to your .COM domain control panel.
https://members.siliconhouse.net/knowledgebase.php?action=displayarticle&catid=1&id=225

---------------------------------------------

We appreciate your business.

We are committed to delivering the best hosting experience possible.Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

regards,
Silicon House-Rapid Action Force
You rated this response

Ravi Rajaram
Client 17/02/2012 09:45
What is going on

Ravi Rajaram
Client 17/02/2012 10:14
Please check the ticket View Ticket #121253, we have already suggested your about your requirements.

in your reply you have mentioned to refer the above ticket.... why ?

Also during any purchase of your product whether you are asking to mention anything about previous tickets??

then what is the meaning of asking us to you have not informed about this......

if suppose this is the reason means why you people are delaying for 3 days... and at the moment we purchased the product why you have not indicated anything.....

Normally no one will purchase anything Big.. based on your service and reliably they may plan either to continue or drop..

Update us the exact position with out delay to proceed further

Ravi Rajaram
Client 17/02/2012 11:00
not satisfied with your phone call.

In the business commitment needs to be honored. Your Person Mr. muthu telling us that he will cancel the order .Great and what is the action initiated ...let us know soon for further proceedings....

Ravi Rajaram
Client 17/02/2012 11:36
Here with we have attached our Payment receipt received from silicon house... and what is our product status????

This is the 3rd day from our purchase and no details received and telling so many reasons for delay..

Ravi Rajaram
Client 17/02/2012 12:40
REMINDER - 1 ABOUT OUR ABOVE TICKET FOR RESPONSE.

SHRAF TechSuper
Staff 17/02/2012 14:28
Dear Sir,

Your ticket is now esclated to the billing queue. They will update you within 24 hrs.

---------------------------------------------
As we have merged .IN and .COM Domain Control Panel , we request you to register any new .IN or .CO.IN domains in http://resellers.siliconhouse.net. The control panel [http://inresellers.siliconhouse.net] will be depreciated in 2 days time.

Refer the below url to enable the .IN and 3rd LEVEL .IN domain extensions in your .COM domain control panel and move your .IN/3rd LEVEL .IN domains to your .COM domain control panel.
https://members.siliconhouse.net/knowledgebase.php?action=displayarticle&catid=1&id=225

---------------------------------------------

We appreciate your business.

We are committed to delivering the best hosting experience possible.Please contact us at raf@siliconhouse.org and notify them only if our normal channels fail to resolve your issues in stipulated normal time period.

regards,
Silicon House-Rapid Action Force
How would you rate this reply? Poor Excellent

Ravi Rajaram
Client 17/02/2012 15:05
What is the reason that the ticket escalated to the billing queue and need to wait for another 24 hrs.

already two days are over and till now we have not received the purchased product details and access..

Also we have never expected this much of irresponsible delays from the ISO 9001:2000 certified

organization, this is the way of proving your processes are well defined and globally bench marked.

Ravi Rajaram
Client 17/02/2012 18:21
REMINDER - 2 ABOUT OUR ABOVE TICKET

Ravi Rajaram
Client 18/02/2012 17:12
update needed...??///

Ravi Rajaram
Client 18/02/2012 21:00
We are waiting still for your updates, .......

Ravi Rajaram
Client 19/02/2012 12:36
From silicon House even on 5th day no reply about the following

1. About our purchased product status
2. Also after received the payment for a product and payment confirmed by Silicon House no access has been given and since last 2 days no proper reply for our inquiries and clarification tickets booked from our reseller
control panel.
3. even we Mailed about this issue to Silicon house Rapid Action Force ( RAF ) for Actions and waste.
4. By phone called to your following numbers several times and no action. ( 9361777518 , 044-24405807 & 044 - 24412448 )

so it seems that after business your commitments are not maintained by you and your team. Also you people are just saying all in words and in practical .......oopphssss.

Simply good for nothing.

76 out of 86 users found this review to be helpful!

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