Self Serveur negative review #19991 by -anonymous- on May 2012

Self Serveur got a negative review on
Self Serveur
65 Rue Du Gal Leclerc
Montargis 45200
Tel 0238893400
Customer review #19991
-anonymous- ( -no email- )
Time Hosted over 3 years
Global rating
Prices / Cost
Customer Relation
Control Panel
Very poor customer support claim to be "10 ans d'hébergement de serveurs dédiés,au service des PRO " nothing could be further from the truth.

Having used them since 2008 I can say that their response to support calls is slow, the respones are very short and generally unhelpful and god forbid you have a simple thing like a disk failure on your dedicated server as it will take 3-4 days for them to replace it (happened twice now) and they will try and fob you off with a replacement VPS (without telling you) or installing a new server on a different ip.

Typically answers to tickets overnight or over the weekend are not responded to until the next working day so you could be waiting 3 days for a reply to a network issue (at which point they will just sat all is ok).

They appear to use remote hands at their data centre and they aren't very good. For instance ask them to check the console because a server restart failed and they just reboot it again without checking the console leading to another few hours until they do what you asked in the first place only to discover a disk failure.

Avoid - we will be moving to a new host shortly.

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