Overline India negative review #5515 by satyen (info@w...) on 2009


Overline India got a negative review on and one official response on
Overline India
B-119-124, Sushant Vypar Kendra, Sushant Lok
Gurgaon haryana 122001
IN

overlineindia.net is inactive webhosting company!
Customer review #5515
1/10
satyen ( info@w... )
Time Hosted 3 to 6 months
Global rating
Features
Price / Cost
Customer Relation
Dear All,

Please help us to fight cheated company overline india. ( http://overlineindia.com)

We introduce ourself. we are a web development company as WebNX (http://webnxi.com) at Ahmadabad. Gujarat. We and our respected resellers & customers are been suffering this issue within last week. Please spend few time & refer our case study.

1). we purchased Linux unlimited reseller hosting plan dated 28 January 2009. and linux server down more and more due to some technical or hardware failure reason. and not a down 10 to 15 min. server down one or more day continue down. we was raised ticket support. and replay her technical support team " we are continue working on it." this problem occur four time in month. and every time changed shared IP. our customer also use WHMCS and this problem occur to reissue licence every time.

after finally resolved this is we was go for buy other plan.

2). Now we purchased windows reseller dated 24 March 2009 and other 14 April 2004, after lumsum arrount 15 to 20 days later server was down continue... till now. when every ticket support same replied. we are working on it to up server.

after 10 May 2009 we decided to get refunds money. after we was send our details of favor of refunds money.

they was told us. "our company policy is after 15 days you will get refund. but not received refunds money

we was send 7 reminder for refunds money. last reminder was 22 June 2009.

we tried to contact theme for this issue. every time same answer cheque is proccesing by billing department. when we required details of cheque or courier or docket no., NOT replied by them. when we told her to cheated us. we told them to post article due to cheating us . immediate they suspend our linux account dated 21 June 2009.

We suck its. we told them please Un- suspend our linux account, we don't want to refund money. and we don't post any article.

they replied " we don't suspended your account due to refund money.

we got information to data center you was send SPAM mail. and yahoo and MSN not receive mail into inbox. this problem face to every clients due to your act.

we replied" We don't installed any php mail server. if our clients may use this. plz tell us logs information. we will striklly action this issue.

we told her" without any notice period you don't suspend our account.

we highly request to overline india. but they told us you need to pay $100 to Un- Suspend account.

Hotmail and yahoo charged $1400 to us for unlocked IP or domain.


so finally we moved to our account to other hosting provide. and now not any issue to yahoo and hot mail .


We contacts yahoo support team and they replied to plz contact your administration for mis configuration DNS .

See yahoo replied:


Hello,
Thank you for writing to Yahoo! Mail.
We appreciate your responses to the questionnaire. However, we will need
clarification on the items below. Please note that if you are not the
administrator for the mail server(domain) affected, we encourage you to
contact the administrator so they can address the possible issues
regarding mailings from the mail server.

1. The specific domain name and IP address(es) of the email machines
that experienced the delivery issue when trying to send to Yahoo! Mail.

IP address: 96.31.75.113
Domain name: mail.webnx.info
DNS shows: server.theresellerclub.net

2. The results of a DNS & RDNS query for the mail server with delivery
issues showing that you are resolving IP and domain name correctly.
Your mail server IP reverse DNS should reflect your domain in the name.
Please review the following link for assistance in correct configuration
of SMTP and DNS:

http://www.saas.nsw.edu.au/solutions/dns.html

The server should have a fully qualified hostname (FQDN). The hostname
should resolve to an A record. (DNS) The IP address should resolve to
the server domain name.(RDNS) The MX record for the domain for which
you wish to receive mail should point to the domain name of your
dedicated mail server. There should be a PTR record for the IP address
of your server.

We greatly appreciate your assistance and patience.
Thank you again for contacting Yahoo! Mail. Your case number for this
issue is 61454303. Please reference it in all future communication about
this particular issue.

Regards,

Ashlar

Yahoo! Customer Care

61454303
For assistance with all Yahoo! services please visit:
http://help.yahoo.com/

and last (25/06/2009) we contacted cyber dept and help those officer.

we told overline india . plz un-suspend our server, so we will backup our data. b'coz some online application, sensitive data & some of clients credit cards information and online payments gateway, and anybody misuses this data. we are suffering a big financial lose. so we highly request you to help us.

so we finalize decided to post a complain this forum.

They have big cheated us.

PLEASE HELP US TO FIGHT THEM

thanks you
" You were informed to stop spamming before we suspended your account, your account had been already suspended 2 times before permanently suspension. We found 3 accounts with nulled scripts, 1 account with proxy which is completely against our conditions of use. We had terminated these accounts but you didn't care and re-hosted them thats why we had to suspend your account, we also kept your datas for 2 months and requested you to take your reviews back by accepting your faults, but you did not agree.

As far as Windows Reseller refund is concern, the amount had been refunded by following transactions in your domain reseller account, you can also verify this transaction by Reseller club.

Transaction Id 17214813
Refund against Windows Hosting Package as per request ticket ID##297502 Jun 23, 2009 7:07:57 AM Receipt 170.00 0.00

This fund was also utilized for renewing following domains, have a look at those few of domains:

Renewal of vithoda.com for 1 years Jun 29, 2009 12:39:47 PM
Renewal of vithoda.com for 1 years Jun 29, 2009 12:20:26 PM
Renewal of gujju.in for 1 years Jun 29, 2009 8:08:14 AM
Renewal of biocareremedies.co.in for 2 years Jun 25, 2009 2:09:48 PM
Renewal of itservices-india.com for 1 years Jun 24, 2009 5:21:21 AM
Registration of moneytrack.co.in for 1 years Jun 23, 2009 10:12:53 AM

The downtime we had earlier months of this year was because of the clients who were misusing our hosting by uploading nulled scripts, proxy sites, spamming, Even our server IP got banned by Yahoo, MSN & Gmail for 1 week and we had to suffer a lot to put our IP back into the safe list.Mr.Satyen (webnx.info) & the other client was Mr.Arvind (gingerdomain) were also from them thats why we had to terminate their accounts.

These are the only clients which are un-satisfied because they make misuse of services, they are the one who keep posting bad reviews about our company on different forums. We do not have as much time to keep following them and replying them. We are also not interested to post our own reviews on forums even do not force our clients to post review on different sites.

We are here to reply just these couple of clients and make others inform that anybody can post fake complaints. We cant stop someone to type reviews whether he himself is wrong, less knowledge or competitive company.

Marketing representative (info@overlineindia.net, ).

72 out of 77 users found this review to be helpful!

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