Melbourne IT review #6547 on Sep 2009


Melbourne IT got a negative review on
melbourneit.au
Melbourne IT
Level 9, 505 Little Collins Street
Melbourne , VIC 3000
AU
☎ Phone +61 3 8624 2400
📠 Fax +61 3 8624 2499
Customer review #6547
1/10
Anton van den Hengel ( Anton.vandenHengel@g... )
Time Hosted 3 to 6 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I have a business page that it theoretically hosted by Melbourne IT.

Their billing system is useless to the point whereby they couldn't manage to retrieve their fees from my perfectly ordinary credit card. They'd send me an email saying that the debit had failed, I'd ring them up, and it would magically work. Then they'd send me another email a month later.

This happened 3 times, until they took my site down without telling me. Then they deleted my data, without telling me.

They promised to get it back up as a matter of urgency, and 24 hours later it's still not up. Now they're saying it will be Monday at the earliest, and today's Saturday. Even if they get it back it will be a backup from months ago.

So I've done everything possible and they've deleted all of my data. I've lost all of my users, and it will take me no end of stuffing around to transfer it somewhere else.

If they were just useless it wouldn't be so bad, it's the fact that they go ou tof their way to stuff things up that really gives me the pip.

99 out of 105 users found this review to be helpful!

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