Melbourne IT negative review #33579 by Alex on Aug 2017

Melbourne IT got a negative review on
Melbourne IT
level 3, 469 La Trobe St.
Melbourne , VIC 3000
Tel +61 3 8624 2400
Fax +61 3 8624 2499
Customer review #33579
Alex ( -hidden- )
Time Hosted under 1 month.
Global rating
Prices / Cost
Customer Relation
Control Panel
Terrible experience, poor service. Close your shop!

I had terrible time with them. It seems that they do not know how IT works.
We have specifically asked for a Windows based host which covers Three weeks later after we completed all our files and tested everything on a demo host, everything from our end was perfect. Then uploaded all the files to MelbourneIT provided host and error messages appear. After a few days of spending time and money to figure out why the website was not working, we found that what they gave us was a Linux type hostingp. They said it takes 4-24 hours for propagation to occur, waited for 24 hours (Saturday),nothing happened, call them, they do not provide level 2 support out of business hours, call Monday they say the problem is my developer, the developer upload files on a demo host, everything working fine, coming back to MelbourneIT now Tuesday and still waiting for them to call me to just confirm if they can fix the problems or I have to go somewhere else!
Midday I gave up on MelbourneIT and signed up with a different host provider, now my website is working!!

It appears that, they don't know what you want, or don't know what they are selling or not know how to work out things that they sell.

Horrible experience which affected my brand and reputation. There are lots and lots of other reasonable providers, why would I go with MelbourneIT.
I should have read the reviews before signing up with them!

64 out of 74 users found this review to be helpful!