Media Catch negative review #25202 by -anonymous- on Jul 2013


Media Catch got a negative review on
Media Catch
1802 N. Carson St., Ste. 212-2973
Carson City , NV 89701
US
☎ Phone +1 800 250 7344
📠 Fax +1 413 638 1917

mediacatch.com is inactive webhosting company!
Customer review #25202
1/10
-anonymous- ( -no email- )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
MediaCatch Has Abandoned It's Customers

This author began using the MediaCatch service when the husband and wife team of Robert and Donna owned the business. During those years, MediaCatch was one of the most technically astute and customer-centric web hosting companies in the USA. When the MediaCatch business was sold to the man who owns FeBox, the MediaCatch service immediately began to decline.

For example, there have been occasions when the MediaCatch mail server would be operating in an impaired state for several months, and then the repair would be pursued only after MediaCatch received numerous customer notifications spanning the same several months. This lack of attention to the MediaCatch infrastructure has become common since the current owner - FeBox - began to control MediaCatch. Further, while the technical matters have been left nearly unattended by the present MediaCatch owner and staff, the customer service has suffered an even greater decline. For example, neither MediaCatch nor FeBox has replied to any of the communications requesting attention during the past half of a year. Even phone calls to direct extensions - detailed voice messages being left - are not returned. Thus, it is with sadness and frustration that this business owner can no longer suggest MediaCatch (or FeBox) as a dependable web hosting service, and must rate the service with the lowest possible rating.

90 out of 91 users found this review to be helpful!

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